System Technology Specialist / Automation engineer

Key Responsibilities

• Deliver 2nd level technical support to Service Account Managers (SAMs) and Field Service Engineers (FSEs).
• Provide troubleshooting guidance and resolve complex system and automation issues.
• Conduct claim analysis and identify root causes for technical failures.
• Support installation, commissioning, and startup of equipment in collaboration with project teams.
• Develop and maintain technical documentation and support materials.
• Deliver remote technical support to customers and internal stakeholders.
• Work with PLC systems (Siemens, Allen-Bradley, Schneider) to support programming and system functionality.
• Aid in equipment upgrades, including installation of rebuilding kits and restoring production operations.
• Ensure high levels of customer satisfaction through effective problem resolution and service quality.

Requirements

• Bachelor’s degree in electrical engineering, Automation, Control Systems, or a related technical field.
• Proven experience in automation technology and technical service environments.
• Solid understanding of electrical, mechanical, and control system principles.
• Advanced proficiency in Microsoft systems and MS Office tools.
• Strong troubleshooting, analytical, and problem-solving skills.
• Effective communication skills; advanced English required (Spanish is a plus).
• Relevant technical experience (6–10 years in technical roles).
• Customer-oriented mindset with strong focus on quality, results, and continuous improvement.

Qualifications

• Advanced proficiency in PLC systems such as Siemens, Schneider, and Allen-Bradley.
• Strong understanding of electrical, electronic, automation, and mechanical aspects of SIG filling line equipment.
• Experience in troubleshooting, diagnostics, and system optimization.

Skills

• Technical support and troubleshooting skills.
• Knowledge of PLC systems (Siemens, Allen-Bradley, Schneider).
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Effective communication and interpersonal skills.

Benefits

• Generous eligibility healthcare & life insurance for you and qualified dependents.
• 401K Retirement matching reimbursement.
• Vacation & Paid Sick Leave.
• Paid Holidays.
• Performance Bonus.

Pay

$85k-$95k

Schedule

At-will employment with flexible working arrangements.