System Technologist (Hybrid)

Key Responsibilities

• Investigate and resolve complex, highly escalated system trouble tickets to support operational continuity for critical infrastructure customers
• Replicate and diagnose complicated application anomalies within controlled laboratory environments to identify systemic root causes
• Observe and analyze intricate software system architectures to isolate performance bottlenecks and structural instabilities
• Deliver technical knowledge transfer sessions to broaden team capabilities and reduce future ticket escalation cycles
• Research emerging system behaviors and software deployment methodologies to document actionable resolution guides
• Support junior engineering staff during active deployment cycles to enhance collective system domain knowledge
• Interface regularly with public safety administrators via telephone and remote configurations to guide technical resolution paths
• Manage the lifecycle of critical support infrastructure requests from initial escalation through verified incident closure
• Formulate detailed root-cause summaries to support close customer collaboration and build long-term operational trust

Basic Requirements

• A high school diploma or equivalency with 3+ years IT Support experience
• Legal authorization to work in the U.S. indefinitely is required

Target Base Salary Range

Target Base Salary Range: $60,000 - $70,000

Basic Requirements

• High School diploma or equivalency with 3+ years IT Support experience
• Legal authorization to work in the U.S. indefinitely is required

Travel Requirements

Under 10%

Relocation Provided

No

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits Include

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.