Technical Systems Engineer (Hybrid)

About the Team

The Commerce Quote to Order team enables Cisco’s go-to-market strategy with an exceptional commercial platform, focusing on hardware, software subscription, and services through data-driven solutions. At Cisco Commerce, software engineers develop the next-generation CPQ (Configure Price and Quote) Software solutions that manage $60+ billion of Cisco revenue. The team handles substantial data with multiple flows, requiring versatile and enthusiastic engineers to solve the latest challenges and push technology forward. Teams continuously iterate, solve problems, and collaborate to empower customers and partners.

Responsibilities

• Support scalable, forward-thinking solutions to address new business models and challenges, driving digital transformation.
• Collaborate on multi-functional projects to identify areas for improvement.
• Analyze internal processes, data, and problems, and identify benefits from new capabilities using emerging digital and cloud technologies.
• Act as the main point of contact for production support, managing and resolving tickets across various business units.
• Triage and prioritize support tickets based on urgency and impact.
• Conduct root cause analysis and apply critical thinking to solve complex problems.
• Analyze trends in support tickets to proactively identify recurring issues and implement long-term solutions.
• Collaborate closely with business users, analysts, and developers to understand issues and enhancements.
• Ensure timely and effective resolution of issues while maintaining a high level of customer satisfaction.
• Follow industry best practices for security, scalability, and performance.
• Document processes, resolutions, and recurring issues for knowledge management and training purposes.

Requirements

• Bachelor’s degree in Engineering with 6–7 years of relevant professional experience.
• 3+ years of experience using or supporting one or more of the following technologies: Java, SQL, PL/SQL, Oracle, MongoDB, Cassandra, Snowflake, AngularJS, Python, APIs (HTTP/RESTful web services), Elastic, or Kibana.
• 3+ years of experience in technical operations support and the utilization of case management tools.
• Experience with commercial business processes (New & Renew), specifically Configure, Price, Quote, and Order Management systems.

Preferred Qualifications

• Excellent English communication skills to collaborate effectively with global teams.
• Foundation AI / Gen AI knowledge.
• Strong analytical and troubleshooting skills.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era—and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Our worldwide network of doers and experts means the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale.

Pay

The starting salary range for this position is $104,000.00 to $138,100.00 for new hires in U.S. and/or Canada locations, not including incentive compensation, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training.

Full salary ranges for specific locations:

• New York City Metro Area: $130,600.00 - $191,200.00
• Non-Metro New York State & Washington State: $116,600.00 - $170,100.00

For quota-based sales roles, the ranges include base pay and sales target incentive compensation combined.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with a Cisco matching contribution.
• Paid parental leave.
• Short and long-term disability coverage.
• Basic life insurance.
• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees.
• 1 paid day off for employee’s birthday.
• Paid year-end holiday shutdown.
• 4 paid days off for personal wellness.
• Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at a rate of 4.92 hours per pay period for full-time employees.
• Exempt employees participate in Cisco’s flexible vacation time off program with no defined limit on vacation time (subject to availability and business limitations).
• 80 hours of sick time off provided on hire date and each January 1st thereafter, with up to 80 hours of unused sick time carried forward from one calendar year to the next.
• Additional paid time away may be requested to deal with critical or emergency issues for family members.
• Optional 10 paid days per full calendar year to volunteer.
• Employees may be eligible to earn annual bonuses subject to Cisco’s policies.
• Employees on sales plans earn performance-based incentive pay on top of their base salary, split between quota and non-quota components.

Schedule

This is a hybrid role with three days per week at Cisco’s RTP office.