System Specialist - WMS Super User

Responsibilities

• Acts as the primary support of the client’s systems solutions for the user community
• Develops and maintains tracking tools for support service requests and resolutions by location and resource
• Engages appropriate expert resources when complex support issues arise outside of the WMS and/or SAP application
• Works with the company’s team to successfully close support service request issues and support testing activities
• Works with project teams to help implement, maintain, and improve Internal Systems
• Ensures that company and company assets are maintained responsibly
• Effectively communicates relevant IT-related information to site management and client management (as appropriate)
• Maintains system efficiency
• Tests and coordinates modifications to the system when needed, and troubleshoots problems when they occur
• Maintain communication with corporate IT and operations staff
• Works with corporate IT to resolve complex issues
• In collaboration with IT determines ways to store, organize, analyze, use, and present data
• Produces regular reports on a daily, weekly and monthly basis
• Ensures all RF Standard Operating Procedures (SOP’s) are current
• Trains associates on updated SOP’s, Microsoft Office, WMS programs, and RF guns
• Responds to all inquiries about WMS and/or other related computer related issues
• Refers questions to appropriate person when needed
• Responsible for professional verbal and written communication with all internal and external customers
• Affixes to professional etiquette standards when communicating with Management members, coworkers, customer, and other visitors
• Assists with various research projects and/or special projects
• Manages JR SuperUsers

Requirements

• Four-year degree in a computer related field or 2-year degree and relevant experience is basic requirement
• Minimum of 2 years of job related/relevant experience. 3-5 years of experience is preferred
• Experience dealing with end users, vendors, and clients
• End to end understanding of the business intelligence and all the components required to run a BI environment

Skills

• Computer Skills: Mid to Senior Microsoft Office skills
• Technical knowledge of technologies appropriate to the assigned application or set of applications, business unit or region
• Experience in the administration and maintenance of infrastructure, software, systems, etc.
• Experience with Red Prairie, RF/ RDTs, UNIX, proprietary WMS
• Wi-Fi experience / RF systems and equipment experience

Qualifications

• English (reading, writing, verbal)
• Interpersonal communication and language skills (e.g., listening to others, speaking to others, reading, writing)
• Communication (facilitation skills and very mature communication skills to be able to communicate to all levels in the organization)
• Business & financial acumen (analyzing financial information, dealing with complexity, problem solving, using sound judgment)
• Analytical skills (e.g., storing information, data management, mining data, learning, and following procedures)

Benefits

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

Pay

The expected base pay range is – . Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Schedule

For this position, the expected base pay range is – . Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.