System Operations Technical Trainer or Senior System Operations Technical Trainer

This position will be hired at either the System Operations Tech Trainer Level or Senior Operations Tech Level based on experience and credentials.

About the role

This position is responsible for providing knowledge and competency-based training to operating personnel expected to perform the system operations control center functions required by Duke Energy. Persons hired into this position will develop new and experienced system operators using the training methodologies identified in the entity's System Operator Training Program Manual and in accordance with industry guidelines. They will analyze, design, and develop training materials that prepare the system operator to operate the bulk electric system reliably, evaluate learning through assessment tools and performance demonstration using simulation technology, and mentor operators to ensure they have the necessary tools and content to perform real-time actions in normal, abnormal, and emergency conditions on the Bulk Electric System.

Responsibilities

• Oversee the training and development of new Bulk Electric System Operators using the ADDIE Systematic Approach to Training, in accordance with NERC PER Training Standards and Duke Energy's System Operator Qualification Program requirements.
• Oversee the performance development of NERC Certified Bulk Electric System Operators through the ADDIE Systematic Approach to Training, in compliance with NERC PER Training Standards, NERC System Operator Certification Program, NERC Continuing Education Program, and other regional and company-specific requirements. This includes writing NERC CE Approved Individual Learning Activity applications and executing training in compliance with applicable FERC Orders, including FERC Standards of Conduct.
• Collaborate with the Director and trainers within the SysOps training organization to stay current on emerging training practices, trends, and methods, and discover innovative approaches to training system operators on relevant NERC Reliability Standard requirements.
• Communicate emerging training tools and methods as program enhancements to the Training Director for consideration.
• Interface with file and data management tools to accurately document a System Operator's initial training and track NERC Certified System Operators' continuing education training hours in accordance with NERC guidelines.
• Develop training for operationally-specific simulation scenarios, operate the training simulator, and develop content or collaborate with e-learning SMEs for web-based environments.
• Handle unexpected training challenges (e.g., technology malfunctions) without compromising the quality of the learning experience and keep the Training Director informed of such activities.
• Engage with ECC GMs and Managers in planning training activities and keep them informed of relevant training matters affecting their group.
• Provide positive and professional interactions across the PGO Organization, demonstrating an "actively caring" attitude that reflects Duke Energy's diverse and inclusive workplace.

Requirements

System Operations Tech Trainer

• Technical degree and two (2) years of related work experience.
• In lieu of a technical degree: High School/GED and four (4) years of related work experience.

Senior System Operations Tech Trainer

• Technical degree and four (4) years of related work experience.
• In lieu of a technical degree: High School/GED and six (6) years of related work experience.
• NERC Certified Operator.

Qualifications

• Two years of related work experience demonstrating a commitment to training in a support role (desired).
• Excellent people skills, with demonstrated credibility working effectively with operators and leadership from diverse socio-economic, cultural, and ethnic backgrounds.
• Excellent communication skills, with consistency in planning, coordinating, and implementing training plans across all involved parties.
• Dependable team player, accountable to the Training Manager and team, actively participating in staff calls and meetings, and capable of leading training meetings in the absence of the Training Manager.
• Strong written and verbal communication skills.
• Demonstrated excellence in job performance at previous levels.
• External leadership in training through effective presentations, facilitation of operator conferences/workshops, self-directed personal development, and proficiency in the Dispatch Training Simulator.
• Competencies in Presentation Skills, Conflict Management, and Microsoft Office products (PowerPoint, Word, Excel).
• Knowledge of Duke Energy's culture of compliance.
• Experience in course development.

Working Conditions

• Work will be performed onsite at a company facility.
• Typically a daytime schedule aligned with the region's training schedule, subject to potential annual changes.
• May include periodic support in the control room and occasional travel to operator conferences and training workshops.

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.