System / Network Administrator Level 2

Location: Laurel, Maryland, USA | Full-Time | Day Shift | No Telework

About the role

Provides support for implementation, troubleshooting, and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and related processes. Supports day-to-day operations, monitoring, and problem resolution for client/server/storage/network devices, mobile devices, and more. Handles Tier 2 (Escalation) and Tier 3 problem identification, diagnosis, and resolution. Communicates status to agency management and internal customers. Configures and manages virtual and storage environments, Linux, UNIX, and Windows operating systems, and implements enhancements to improve reliability and performance.

Responsibilities

• Provide support for implementation, troubleshooting, and maintenance of IT systems.
• Manage the daily activities of configuration and operation of IT systems.
• Assist users in accessing and using IT systems.
• Support day-to-day operations, monitoring, and problem resolution for client/server/storage/network devices and mobile devices.
• Optimize system operations and resource utilization; perform system capacity analysis and planning.
• Provide in-depth troubleshooting for IT systems.
• Configure and manage Linux, UNIX, and Windows operating systems; install/load software, troubleshoot, and maintain integrity.
• Build, configure, monitor, and maintain virtual environments.
• Provide detailed analysis and feedback for escalated tickets to agency management and internal customers.

Requirements

• Bachelor’s degree in a technical discipline from an accredited college or university and ten (10) years of experience as a Systems Administrator (SA). Five (5) years of additional SA experience may substitute for a bachelor’s degree.
• Must have SQL and Active Directory experience.
• Experience with MIM and Majestic is a plus.

Qualifications

Required Certification (possess and maintain one of the following):

• Microsoft Certified Solutions Associate-Server (MSCA-Serv) Server 2008 or 2012
• Microsoft Certified Solutions Expert-Server (MSCE-Serv) Server Infrastructure, Desktop Infrastructure, Messaging, Communication, or SharePoint
• Microsoft Certified IT Professional - Windows Server (MCITP – Serv) Administrator or Virtualization Administrator on Windows Server 8
• Microsoft Certified IT Professional - MS Exchange Server (MCITP-EXG) Enterprise Messaging Admin on Exchange 2010
• CompTIA Linux+ (Linux +)
• Linux Professional Institute - Level 1 (LPI-1)
• Red Hat Certified Systems Administrator (RHCSA)
• Sun Certified Systems Administrator (SCSA)
• VMWare Certified Professional (Vsphere 5) (VCP5)
• CompTIA Storage+ or Network+
• Or equivalent approved by COR-T

This position requires all candidates to be U.S. Citizens and possess an active TS/SCI Security Clearance with a Polygraph.

Benefits

• Health Insurance: Comprehensive medical, dental, and vision plans.
• Retirement Plan: 401(k) with company match.
• Paid Time Off: Generous PTO policy including vacation, sick leave, and holidays.
• Professional Development: Opportunities for training, certifications, and career advancement.
• Work-Life Balance: Flexible work schedules and remote work options.
• Wellness Programs: Employee assistance programs, wellness initiatives, and gym membership discounts.

Pay

$150,000 to $165,000 per year. Starting salary is based on minimum education and years of experience and increases based on education and/or experience.