System Administrator Level 2

Annapolis Junction, MD • On-site • First shift • U.S. citizenship required

About the role

Base-2 Solutions is seeking a System Administrator Level 2 to support the VISTA (SRE Team). This role provides implementation, troubleshooting, and maintenance support for Information Technology systems and infrastructure, including daily system operations, monitoring, escalation response, user support, and technical problem resolution across client, server, storage, network, and related environments.

Responsibilities

• Provide support for implementation, troubleshooting, and maintenance of IT systems.
• Manage the daily activities of configuration and operation of IT systems.
• Provide Tier 1 (Help Desk) problem identification, diagnosis, and resolution of problems.
• Assist users in accessing and using IT systems.
• Support IT systems including day-to-day operations, monitoring, and problem resolution for client, server, storage, network, and mobile devices.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems.
• Support escalation and communication of status to agency management and internal customers.
• Optimize system operations and resource utilization, and perform system capacity analysis and planning.
• Support dispatch system and hardware problems and remain involved in the resolution process.
• Troubleshoot IT systems and provide in-depth technical problem resolution.
• Configure and manage UNIX and Windows operating systems, install and load operating system software, troubleshoot and maintain the integrity of network components, and implement operating system enhancements to improve reliability and performance.
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.

Requirements

• Active TS/SCI with Full Scope Polygraph.
• Strong Linux experience is required.
• Proficiency in Linux shell commands and scripting is required.
• Knowledge of Cisco network configurations, commands, and troubleshooting is required.
• Knowledge of NetApp filer configurations, commands, and troubleshooting is required.
• Experience with Kubernetes and containerization is required.
• Ten (10) years of experience as a System Administrator in programs and contracts of similar scope, type, and complexity is required.
• Bachelor's degree in a technical discipline from an accredited college or university is required.

Qualifications

Equivalent combinations of education and experience:

• High School Diploma/GED with 15 years of experience.
• Associate Degree with 15 years of experience.
• Bachelor's Degree with 10 years of experience.
• Master's Degree with 10 years of experience.
• PhD with 10 years of experience.

Benefits

Health

• 100% company-paid medical premiums for employees and eligible dependents (multiple plan options with CareFirst, Kaiser, and UnitedHealthcare, including PPO, POS, HMO, and HSA-compatible plans).
• 100% company-paid dental premiums for employees and eligible dependents.
• 100% company-paid vision premiums for employees and eligible dependents.

Income Protection

• 100% company-paid premiums for short-term disability.
• 100% company-paid premiums for long-term disability.
• 100% company-paid premiums for accidental death & dismemberment (AD&D).
• 100% company-paid premiums for life insurance up to $200,000.

Retirement

• 401(k) with immediate vesting: 4% company match plus a 4% non-elective company contribution (8% total).
• 401(k) pre-tax and Roth options.

Leave

• Up to 20 days of flexible paid time off (PTO).
• 11 paid floating holidays.

Work-Life Balance

• Flexible work schedules, including flex time and compressed work periods (contract and project-dependent).

Additional Compensation

• Competitive fixed salary or hourly pay (based on experience, skills, location, and internal equity).
• Employee referral bonuses up to $10,000 per hired referral.
• Additional bonus opportunities for exceptional performance and contributions to business development and company growth (role-dependent).