System Navigator

Overview

Schedule: Monday through Friday, from 8:30am to 5pm
Compensation: Initial compensation ranges from $26.57 - $32.68 per hour, depending on experience, location and internal equity considerations.
Possible Additional Compensation (may vary based on position eligibility)
Bilingual Differential: Up to 7.5% for qualifying direct-service roles; up to $80.00/month flat fee for qualifying non-direct service roles.
Benefits: We offer a robust benefits package which includes medical, dental, vision, and a 401K employer match up to 4%.
Job Summary: Demonstrates and develops supportive/coaching relationship with patients and their caregivers to help them navigate the system to support their well-being.

Responsibilities

• Works actively with the program's other team members to develop strategies for outreach to consumers who tend to isolate themselves.
• Affixes to a multidisciplinary team, assist consumers in selecting services and/or programs that will be useful in achieving their recovery and/or treatment goals.
• Demonstrates a commitment to consumer choice and empowerment.
• Demonstrates an ability to develop respectful interpersonal relationships with consumers while maintaining appropriate boundaries.
• Affixes and supports consumers with identifying, linking to and appropriately utilizing healthcare resources including the member's primary care physician as well as specialty care providers, dental care and vision care, if applicable.
• Affixes and supports members with establishing benefits such as Supplemental Security Income (SSI), Medi-Cal and other benefits for which they are eligible.
• Affixes and supports members with identifying their housing needs and/or resources in the community to meet these needs.
• Affixes and supports members with linking to and utilizing education and employment services.
• Affixes and supports consumers in learning social skills and independent living skills that facilitate community integration including budgeting, transportation and grooming and hygiene.
• Develops and facilitates peer support and self-help groups as appropriate to recovery/treatment goals.
• Helps consumers and family members identify, understand and combat stigma and discrimination associated with mental illness and develop strategies to reduce self-stigma.
• Increases awareness and provides linkage to self-help programs and consumer advocacy organizations that promote recovery.
• Supports the vocational choices consumers make and assists them in overcoming barriers to employment.
• Encourages and supports members' skills and talents.
• Maintains billable services consistent with program needs and funding source expectations, through documentation and other required paperwork.
• Attends and participates in staff meetings on a regular basis to provide input towards program development and staff training.
• Attends and participates in scheduled supervision to provide or receive input towards program development and staff training.
• Exhibits a non-judgmental approach to effective listening maintaining, respectful eye contact and an appropriate level of engagement.
• Reports to work on time and maintains reliable and regular attendance.
• Models the agency's mission and core values in all communication and correspondence.
• Communicates effectively in a culturally competent manner with a diverse member population and promotes favorable interaction with managers, co-workers and others.
• Provides caregivers or other support system with information about the agency, process and procedures, and the various roles to assist them.
• Use their voice to direct treatment.
• Participates in continuous learning process as it relates to engaging consumers.

Qualifications

• High School Diploma or GED and one (1) year of relevant experience required, or equivalent combination of education and experience (two years of relevant experience equals one year of education).
• To include: Completion of Mental Health Worker Training Course may be required by the program, and self-identified as a person with relevant (or family) experience with mental illness and the mental health system.
• Ability to identify recovery principles and explain their recovery process.
• National Provider Identifier (NPI) registered as a Mental Health Worker.
• Knows or quickly acquires extensive knowledge of local community resources.