Systems Support

About the role

The applicant will be responsible for receiving and servicing tickets in Autotime, routing tickets to the responsible party for development fixes, and may be responsible for deploying fixes such as re‑running failed jobs. The role begins with training on the system and will eventually require on‑call flexibility to handle business‑critical tickets after hours and on weekends.

Responsibilities

• Receive and service tickets in Autotime.
• Route tickets to the responsible party for development fixes.
• Deploy fixes, including re‑running jobs that have failed.
• Provide on‑call support for business‑critical tickets after hours and on weekends.
• Participate in an on‑call rotation (one week on‑call, one week as backup, with at least one week off before returning to rotation; ideally two weeks off).
• Work with Service Central to manage tickets.

Requirements

• Experience with Autotime.
• Experience with SQL.
• Experience with Control‑M (Automated Job Management).
• Familiarity with Service Central is important.

Qualifications

• Contractors must have Autotime experience to support the team.

Skills

• Autotime (configuration, timecard fixing, etc.).
• Control‑M (Automated Job Management).
• SQL (nice to have – querying for information to help with tickets).

Schedule

An on‑call rotation is being created by the team and is currently TBD, but the initial plan is to have one week on‑call, one week as backup, and then at least one week off call prior to returning to rotation; ideally they will have at least two weeks off call prior to being back into rotation.