System Manager - Travis AFB

About the role

The Onsite System Manager position is located at Travis Air Force Base and is responsible for the maintenance, technical support, and cybersecurity assistance for a large-scale LMR (Land Mobile Radio) system. The ideal candidate will have extensive experience in both IT System Administration and Cybersecurity, as well as specialized knowledge of Motorola ASTRO 25 systems.

Responsibilities

• Serve as the primary support for LMR Zone Core equipment, including servers, network switches, routers, workstations, and storage devices.
• Manage and execute planned system maintenance and patching activities, including coordinating necessary reboots.
• Ensure the successful transmission and receipt of backups between critical servers and Backup and Recovery (BAR) servers.
• Collaborate with the Global Sustainment Program configuration manager, lead United States Air Force Engineer, and Field Service Manager to complete all Motorola Technical Notification (MTN) applications.
• Provide daily (business days) first-level troubleshooting and case management: tracking, reviewing daily reports, following up, and documenting cases thoroughly for sustainment reporting.
• Offer specialized technical assistance across all aspects of the Motorola ASTRO 25 LMR system, including: ASTRO 25 and Project 25 technology, Advanced Encryption Standard (AES) encryption, capacity management, Over-The-Air-Rekeying (OTAR) operations, dispatch console systems and Project 25 subscriber radios, system fleet-mapping, historical/system/patching reports, and applicable database operations.
• Maintain, program, optimize, troubleshoot, and repair radio repeaters and dispatch/communications consoles for both trunked and conventional LMR systems.
• Aid in and track system integrations and modifications originating from the Master Site, including validating efforts, clearing alarms, and ensuring full functionality testing by remote field teams.
• Identify, validate, and track all hardware changes related to cases, ensuring detailed case notes include Motorola and third-party model/part numbers, serial numbers, and IUID numbers.
• Update and provide existing System Authorization Boundary Topology diagrams, network diagrams, rack elevations, and metadata to the USAF System Engineer.
• Facilitate the Risk Management Framework (RMF) cybersecurity accreditation process by supporting Cybersecurity Engineers in gathering system information and vulnerability remediation.
• Participate in cybersecurity planning meetings.
• Provide administrative reports in support of recurring/non-recurring contracts and furnish one-time reports as requested by management, the Program Manager, Quality Manager, or Configuration Manager.
• Execute any other tasks or responsibilities assigned by the Field Service Manager or Program Manager.

Requirements

• Minimum of five (5) years of experience in Cybersecurity and/or IT System Administration.
• Minimum of three (3) years of Radio Frequency (RF) experience.
• Minimum of two (2) years of Networking experience (Wide and Local Area Networks).
• Deep understanding of Motorola Solutions P25 Trunking Network Systems.
• Solid working knowledge of Motorola radio systems and their application.
• Solid working knowledge of Radio Frequency (RF) theory.
• Excellent knowledge and demonstrated proficiency in using hardware and software tools for both RF and Networking equipment.

Qualifications

• Certification or equivalent qualification in industrial engineering.
• One or more of the following Technical Certifications is required: A+ CE, CCNA-Security, CND, Network+ CE, or SSCP.
• Higher-level certifications will also satisfy this requirement, including: CySA+, GICSP, GSEC, Security+ CE (must be obtained within 6 months of hire), CASP+ CE, CCNP Security, CISA, CISSP (or Associate), GCED, GCIH, or CCSP.
• Proficiency in using MS applications, Google Workspace, and relevant software tools.

Skills

• Excellent communication skills (both oral and written English) for documentation and customer interaction.
• Strong interpersonal skills and the ability to work effectively in a team environment.
• Ability to solve customer problems quickly, particularly during stressful situations.
• Strong self-management skills; self-motivated and capable of performing with indirect supervision.
• High sense of urgency, strong work ethic, results-oriented approach, sound judgment, and effective problem-solving abilities.
• Expertise in communication systems, including the ability to interface directly with customer technical representatives and provide (or coordinate) necessary technical support.

Benefits

Our U.S. Benefits Include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

Pay

Target Base Salary Range: $85,000 - $110,000 USD

Schedule

The standard schedule is Monday through Friday, 8:00 AM to 5:00 PM, with minimal travel (under 10%) but occasional required support during off-hours for critical events.