Systems Manager

About the role

The Systems Manager oversees the administration, integration, and strategic use of systems supporting enrollment, learning delivery, client engagement, and digital credentialing for Virginia Tech’s CPE programs.

Responsibilities

• Oversight of the enrollment system, CRM platform, form processing tools, learning management system (Canvas), digital credentialing platform, and other integrated systems.
• Ensuring these systems operate efficiently, produce reliable and accurate reports, and support data-informed decision-making.
• Serving as a liaison between technical and functional stakeholders, collaborating with program managers, finance, registration staff, and external partners to enhance service delivery and operational effectiveness.
• Managing the department’s SharePoint environment for collaborative document management and overseeing DocuSign for digital signature and workflow processes.
• Utilizing Google Analytics to evaluate user engagement and the performance of public-facing systems and forms.

Requirements

• Bachelor’s degree in Information Systems, Computer Science, or a related field.
• Demonstrated experience managing enterprise systems, including enrollment and/or customer relationship management (CRM) platforms.
• Advanced proficiency in SQL, including experience with Microsoft SQL Server, reporting (e.g., SSRS), and database scripting.
• Proficiency in data analysis and reporting, including designing, developing, and interpreting dashboards using tools such as Power BI, Tableau, or similar.
• Strong understanding of data governance, data quality, and data security best practices.
• Demonstrated experience translating business requirements into technical solutions.
• Experience managing projects, including coordinating stakeholders, timelines, and deliverables.
• Experience providing user support, training, and documentation for systems and processes.
• Excellent analytical, problem-solving, and interpersonal communication skills.
• Ability to work both independently and collaboratively while managing multiple concurrent priorities.

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, or a related field.
• Master’s degree in Information Systems, Computer Science, or a related field (preferred).
• Experience managing systems within a higher education, continuing education, or professional education environment (preferred).
• Experience administering and integrating enterprise platforms such as Modern Campus, Salesforce, Canvas, and/or FormAssembly (preferred).
• Experience with system integrations, APIs, and data exchange across multiple platforms (preferred).
• Familiarity with digital credentialing or badging platforms (e.g., Credly, Badgr, Accredible) (preferred).
• Working knowledge of web analytics tools (e.g., Google Analytics) and ability to interpret user engagement and conversion data (preferred).
• Experience supervising staff, leading cross-functional teams, or managing large-scale system implementations (preferred).

Skills

• SQL proficiency, including experience with Microsoft SQL Server, reporting (e.g., SSRS), and database scripting.
• Data analysis and reporting skills, including designing, developing, and interpreting dashboards using tools such as Power BI, Tableau, or similar.
• Project management and stakeholder coordination experience.
• User support, training, and documentation experience.
• Interpersonal communication and problem-solving skills.
• Ability to manage multiple concurrent priorities.

Benefits

Not specified.

Pay

$70,000 - $85,000

Schedule

40+