System EVS and Transport Dispatch- Portage Rd, 24 hrs/pp 6a-6:30p

About the role

Under general supervision and according to established policies and procedures, this position provides dispatch services to staff and managers of the System Environmental Services and Patient Transport departments. The role collaborates with site-specific EVS and Patient Transport leadership team, as well as, the System Capacity Management Team.

Responsibilities

• Communicate and collaborate with site-specific EVS and Patient Transport leadership team, as well as, the System Capacity Management Team.
• Organize and maintain the Epic EVS & Patient Transport command center and ensure proper patient throughput is achieved.
• Keep in constant communication with house managers, charge nurses, testing departments, and unit clerks to track room and patient priority.
• Use critical thinking to dispatch department resources to high-priority areas of the hospital.
• Run Epic productivity and quality reports daily, monthly, and yearly.
• Collect and report throughput data to EVS and the Patient Transport leadership and Capacity Command Center team.
• Work with Bronson Capacity Command Center (CCC) team members and leaders regarding clinical priorities and synchronization based on system needs.
• Collaborates with CCC operations and acute care leadership to identify process improvement strategies, reduce patient length of stay (LOS), trend delays, support quality initiatives and enhance patient safety.

Requirements

• A high school diploma or general education degree (GED).
• 1-2 years of general healthcare experience preferred.
• EVS and/or Patient Transport experience is strongly preferred.
• Proficient with multiple standard business software(s) on a personal computer (i.e. Microsoft applications, staffing, payroll, and supply applications).
• Epic experience preferred.

Qualifications

• Dependable and reliable.
• Able to maintain both staff and patient confidentiality.
• Able to communicate effectively with others by phone, face-to-face, and in writing.
• Ensure patient throughput efficiency for Environmental Services and Patient Transport by utilizing EPIC and site-specific resources.
• Prioritize labor to critical duties/areas.
• Run Epic Productivity and Turnaround time reports for Environmental Services and Patient Transport.
• Collaborate with other department members of the System Throughput Team.
• Communicate with site-specific Environmental Services and Patient Transport leadership teams and support staff.
• Delegate tasks to the proper individual(s).
• Work with the EPIC team to develop and evolve productivity reports.

Skills

• Strong communication skills.
• Ability to prioritize and manage workload.
• Knowledge of Epic and related healthcare software.

Benefits

N/A

Pay

$18.00 - $20.00 per hour

Schedule

12 Hour Day Shift