System Engineer

About the role

The role of System Engineer at Vertilocity involves providing top-tier hands-on support for assigned client accounts, ensuring consistent implementation of deployed technologies and Vertilocity standards, managing escalated issues, maintaining client technical documentation, and implementing configurations for various technologies.

Responsibilities

• Provide the top tier of hands-on support for assigned client accounts.
• Ensure consistent implementation of deployed technologies and Vertilocity standards.
• Manage escalated issues with Support Technicians and provide post-review on resolved escalated incidents.
• Continuously maintain client technical documentation.
• Maintain client user contact information and ensure each supported individual's information is current and accurate.
• Implement configurations for firewalls, wireless solutions, switches, servers, as well as desktop/pcs for future use for each supported client.
• Have the ability to manage Backup and Disaster Recovery Systems.
• Utilize proactive reviews and visits to assigned clients to reduce risks and future IT-related incidents.
• Track all time and expenses associated with job responsibilities.
• Work with Network Administrator to prepare deliverables for Quarterly Business Review.
• Identify and communicate opportunities within assigned clients.
• Handle escalated tickets.

Qualifications

• Associates degree or higher or Relevant Military training.
• Demonstrated ability to solve problems and quickly learn new technology.
• Responsible, professional, and motivated.
• 4-6 years experience Information Technology experience.
• Experience with PSA and RMM tools.
• Experience in Switching, Routing, and Firewalls.
• Experience with Fortinet Technologies will be considered first.
• Experience with Cisco or SonicWALL is a plus.
• Certifications Switching/Routing/Firewall technologies are a plus.
• Must have experience in the establishment of static and software-based VPNs.
• Microsoft Server Network.
• Microsoft Azure Platform.
• Must understand and have experience with Domain Services.
• Experience and concept understanding of AD, DNS, and DHCP.
• Remote Desktop Services and Azure Virtual Desktop experience is a plus.
• MCSA or MSCE is a plus.
• Establishing Platform and Network Services.
• Creation of Server Environment.
• Experience in connecting Azure Services to environments (AD Sync, AD Premium, Office 365 Management).

Benefits

• Competitive Compensation.
• Lucrative New Business & Employee Referral Bonuses.
• Anniversary Bonus.
• Open Paid-time-off Policy.
• We provide a flexible work environment to offer work/life balance.
• 401(k) plan with company match and Safe Harbor Contributions.
• Medical, dental, and vision insurance.
• Company Paid Life Insurance.
• 9 Paid holidays.
• Annual Performance Reviews.
• And Much More…

Pay

Competitive Compensation.

Schedule

Flexible work environment to offer work/life balance.

Skills

• Strong critical thinking and problem-solving skills.
• Knowledgeable in technical details of support technologies.
• Ability to quickly adapt to new technologies.
• Strong interpersonal skills and ability to relate to individuals at all levels of an organization.
• Interest and curiosity in fully understanding solutions.
• Ability to establish static and software-based VPNs.
• Understanding of Domain Services, AD, DNS, and DHCP.
• Experience with Azure Services and AD Sync, AD Premium, Office 365 Management.
• Experience with remote desktop services and Azure Virtual Desktop.
• Certifications in Switching/Routing/Firewall technologies.
• Experience with Fortinet Technologies.
• Experience with Cisco or SonicWALL.
• Experience with Microsoft Server Network and Azure Platform.
• Experience with MCSA or MSCE certifications.