System and Desktop Administrator

Why E2 Optics? Join our team and shape the future of connectivity. Work with cutting-edge systems in some of the most advanced environments in the world. We invest in your growth through hands-on experience, industry certifications, and leadership opportunities. Collaboration is in our DNA—we believe in lifting each other up, mentoring with purpose, and celebrating every win.

What You'll Do

• Enhance and maintain a good end user experience through managing the Helpdesk.
• Establish guidelines and procedures following Best Practices using clearly defined procedures and policies, in-person instruction, and overall guidance.
• Promote company Core Values to foster and safeguard a family-centric culture.
• Manage PC setup and deployment for new employees using department standard processes.
• Identify, diagnose, and resolve problems for users of personal computer software and hardware, E2 Optics network, the Internet, and other E2 Optics technology services; communicate solutions to end-users through the Helpdesk system.
• Provide support during and after-hours for remote users.
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems and replace defective components when necessary.
• Train people in computer system use.
• Travel as required by E2 Optics.
• Follow safe work practices and adhere to company and client worksite safety policies and procedures.

Requirements

• High school diploma or GED required; Associates degree preferred.
• At least 1 year of progressive experience in a technology field.
• Experience in hardware, software, network troubleshooting, basic operating system functionality or equivalent training and/or education is required.
• Demonstrated ability to focus on objectives while providing instruction and remain calm.
• Customer Service experience preferred.
• Ability to research solutions or information regarding technical issues.
• Strong communication skills.
• Handle confidential information appropriately.
• Gauge the customer's technical ability and communicate in appropriate technical or non-technical language professionally.

Benefits

• Competitive pay.
• Opportunities for professional development and career growth.
• BICSI training facilities.
• A supportive and inclusive work environment.
• Health, dental, and vision insurance.
• Paid time off and holidays.

Work Environment and Physical Demands

The standard work environment for this position is an indoors business office and construction environment. The noise level is usually moderate.

• Requires sitting, use of hands and arms, verbal communication, and occasional physical movement such as stooping or kneeling.
• Frequently required to stand and walk.
• Must regularly lift and/or move up to 40 pounds and frequently lift and/or move up to 25 pounds.
• Must regularly carry and climb ladders up to 20 feet.
• Must be able to operate equipment such as scissor lifts, telehandlers, boom lifts, and UTVs (buggies) if required.
• May be required to work in tight and confined spaces.

The physical demands described are representative of those that must be met to successfully perform the essential functions of this job. When possible, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.