Desktop Administrator

About the role

The Desktop Support Administrator provides technical support and maintains desktop and mobile device systems for colleagues within their service area and as needed, across the organization.

Responsibilities

• Applies technical knowledge to support end-users for desktops, laptops, and mobile devices as well as telecom services, email service, and all IT client provided services.
• Creates and implements solutions to correct and prevent ongoing systems issues, to minimize disruptions to the productivity of the end-user.
• Participates in on-call rotation.
• Maintains physical inventory of laptops and other equipment, accessories, and parts to ensure configuration and inventory management database entries are complete and accurate.
• May be required to travel between facilities.

Requirements

• Associate’s or Bachelor’s degree in Computer science or related field with 3 or more years of experience in a corporate Information Technology department providing end-user support over a wide range of systems.
• Or, an equivalent level of education and experience.
• Microsoft Certification on Office Applications, Windows, 7, 8, and/or 10 strongly preferred.
• CompTia A+ Certification strongly preferred.
• Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.
• Experience with end-user IT support (e.g., Windows operating systems, PC hardware, antivirus tools, personal firewall tools, web browser, MS Office applications).
• Must be available for and participate in on-call rotation overnight and weekends.
• Ability to work on-site and travel between locations as needed.

Qualifications

• Has a valid active driver’s license, reliable transportation, and auto insurance.

Skills

• Technical knowledge of desktop and mobile device systems.
• Experience with Microsoft Office applications.
• Experience with Windows operating systems and hardware.
• Experience with ITIL reference model.

Benefits

Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.
Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life.
Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.
Make a Difference: Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.

Pay

Competitive pay based on experience and qualifications.

Schedule

Flexible schedule to accommodate on-call rotation and travel requirements.