System Analyst II

Job Summary

The Systems Analyst II supports and maintains Westchester Medical Center systems and applications, performing software and technology upgrades, installations, maintenance, patches, quality testing, and technical support. They troubleshoot using established tools and protocols, provide support to end users, and coordinate with other IT teams.

Responsibilities

• Conducts troubleshooting analysis to resolve technical issues and failures
• Oversees system and application availability and stability
• Supports stakeholders/end users in system availability
• Collaborates with other WMC departments and IT Teams on project rollout, problem resolution, and end user support
• Coordinates site surveys, collects and analyzes data
• Develops project plans, dependencies, timelines, and contingencies
• Documents status of assignments and reports project status, outcomes, and problems
• Liaises with end users for system access and usage
• Coordinates with vendors and outside resources for problem resolution and system implementation/upgrades
• Serves in an advisory capacity with junior members of the team, providing direction and training as needed

Qualifications/Requirements

• 4 years of IT application support and/or data analysis experience, required
• Experience in healthcare technology support, including hardware or infrastructure, preferred
• Experience with device management/integration, preferred
• Bachelor’s degree in information technology, science, or related field, required
• No licenses/certifications required
• Knowledge of computer systems and applications in meeting medical data reporting requirements
• Program planning and evaluation techniques knowledge
• Ability to compile, analyze, and interpret medical data and forecast trends
• Effective communication skills, both oral and written
• Proficiency in computer applications such as spreadsheets, word processing, calendar, email, and database software
• Good judgment, initiative, accuracy, thoroughness, and physical condition commensurate with the demands of the position