System Analyst II

About the Role

Supports large functional areas through digital engagement and plays a crucial role in providing the technical foundation for a variety of operations.

Responsibilities

• Analyze and model existing digital engagement processes to understand and document current procedures and identify areas for improvement.
• Participate in discovery and conduct surveys to collect and analyze data to determine Dallas College needs.
• Keep management and users abreast of revisions to software applications, modifications, and workflow issues.
• Stay current with industry standards and Dallas College policies through professional development activities and/or other educational opportunities.
• Research and evaluate user requirements and enhancements for software applications; test and document modifications to application software.
• Analyze and document written specifications for data processing applications including basic system design, programming details, screen formats, user forms, user instructions and program documentation.
• Create and revise test plans for implementations; participate in system testing and conversion.
• Adhere to district guidelines and procedures.
• Perform process mapping; research and evaluate user requirements and software enhancements for administrative/educational applications; test and document modifications to administrative/educational application software.
• Keep current on technological trends and best practices through professional development activities.
• Develop and maintain relationships with diverse internal/external stakeholders and constituents within the Dallas College community network to enhance physical and digital engagement across the college.
• Assist users in formulating requirements and advise on alternatives and implications.
• Assist with the application of patches, installing software, managing the application and database environment, monitoring performance, and troubleshooting alerts.
• Manage various scheduled and planned projects.
• Actively listen and respond constructively to stakeholders and/or team member's ideas or concerns regarding projects.
• Provide strong attention to detail utilizing interpersonal, oral/written communication and diplomacy skills when interacting with end users and other stakeholders.
• Provide excellent customer service.
• Complete required Dallas College Professional Development training hours per academic year.
• Perform other duties as assigned.

Required Knowledge, Skills, and Abilities

• Knowledge of software design principles, including workflow analysis, data modeling, and user interface design.
• Knowledge of change management, source control, and revision tracking.
• Ability to solve complex business problems with due consideration for hardware/software capacity and limitations, operating times and the desired results.
• Knowledge of ERP systems, reporting and analytics tools, software implementation and support.
• Ability to research and resolve inquiries; demonstrate initiative and work independently with minimum supervision.
• Ability to work under time constraints to meet deadlines, multitask and set priorities, make decisions on a variety of complex matters, organize, schedule, and coordinate a variety of activities and projects.
• Ability to maintain and troubleshoot departmental reports and investigate root causes related to the data structure and data usage.
• Ability to establish and maintain cooperative working relationships with diverse individuals contacted during the course of work.
• Ability to research and evaluate information systems software applications; learn and adapt to changes in technology; retrieve data to prepare documents and produce a variety of reports from databases.
• Ability to collaborate with system end users and stakeholders to build out proper enhancements, maintenance, data integrity and security plans.
• Ability to research, evaluate, and recommend software and hardware solutions which ensure high quality and cost-effective operations.
• Ability to formulate, define and document functional system specifications.
• Strong interpersonal and communication skills including writing, listening, and facilitating to internal and external clients.
• Ability to convey technical or complex information to others in non-technical terms.

Qualifications

• Bachelor's degree and five (5) years of experience in related field.
• Work hours may extend beyond the regular Monday-Friday, 8:00 a.m.-5:00 p.m. workday, including weekends and holidays to provide immediate support due to system failures on a 24/7 basis.
• Current and valid Texas driver's license required for offsite travel.
• Official transcript will be required.
• Position requires regular and predictable attendance.

Work Environment

• Normal physical job functions performed within a standard office environment.
• Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.
• All positions are considered on-site roles. After six months of employment, some positions may be eligible to apply for a hybrid work arrangement based on job responsibilities, operational needs, supervisor approval, and Dallas College policy.
• Academic (Faculty) positions require an on-campus presence, even when teaching online courses, in accordance with state law.