System Administrator III

Key Responsibilities

• Manage day-to-day IT infrastructure operations, including system performance, maintenance, and change management
• Support and administer key systems and platforms:
• Identity & Access Management: Okta, FastPass, automated provisioning
• Collaboration Tools: Microsoft 365, limited Google Workspace
• Data & Storage: Box, Druva backup, NAS systems
• Device Management: Intune, Jamf, LogMeIn Resolve
• Security Tools: CrowdStrike, Cloudflare WARP, Mimecast, KnowBe4
• Networking: Meraki switches, access points, CloudRadius
• Print Services: Papercut cloud print management
• Manage vendor relationships, including ISPs and SaaS providers
• Drive automation initiatives using tools such as Workato or similar platforms
• Act as a senior escalation point for Level 1 and Level 2 Help Desk issues
• Perform advanced troubleshooting and root cause analysis for complex technical problems
• Ensure timely resolution of critical incidents with minimal business disruption
• Document issues, resolutions, and system configurations
• Implement and manage monitoring and observability tools (e.g., Datadog, Splunk) to proactively maintain system health
• Enforce security best practices, including IAM policies and multi-factor authentication (MFA)
• Partner with SOC/SIEM teams for incident response and threat management
• Maintain compliance with regulatory and governance frameworks (e.g., SOC 2, ISO 27001, GDPR)
• Collaborate with cross-functional teams (security, cloud, application engineering) to align IT services with business needs
• Mentor and train Help Desk staff and junior administrators to improve efficiency and technical capabilities
• Lead or contribute to IT projects, ensuring delivery on time and within scope
• Promote continuous improvement through knowledge sharing and process optimization
• Identify and implement improvements in systems, workflows, and automation
• Respond to evolving business and technology needs with flexible, scalable solutions
• Maintain detailed system documentation and operational procedures

Minimum Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience)
• 10+ years of experience in system administration within hybrid environments
• Strong expertise in:
• Windows and macOS administration
• SaaS platforms (Okta, Office 365, Box, Druva, Intune, Jamf, etc.)
• Networking (Meraki, CloudRadius)
• Endpoint and device management
• Security tools (CrowdStrike, Mimecast, Cloudflare WARP, KnowBe4)
• Experience with scripting (PowerShell, Bash, Python) and automation platforms (Workato or similar)
• Familiarity with monitoring tools such as Datadog and Splunk
• Solid understanding of IT security, IAM, and compliance standards
• Strong troubleshooting, problem-solving, and communication skills
• Proven ability to lead technical initiatives and mentor team members

Preferred Qualifications

• Master’s degree in Computer Science, Information Systems, or related field
• Relevant certifications such as:
• Microsoft 365 / Azure Administrator Associate
• Cisco certifications
• CISSP or similar security certifications
• Experience with:
• Workato Orchestrate or similar platforms
• Disaster recovery and business continuity planning
• Zero-trust security models
• Advanced endpoint management (Intune, Jamf)
• Configuring application logging in Splunk Cloud