System Administrator III

About the role

Provides support for implementation, troubleshooting, and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and related processes, including day-to-day operations, monitoring, and problem resolution for client/server/storage/network and mobile devices. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution, and supports escalation and communication of status to agency management and internal customers.

Responsibilities

• Configures and manages UNIX and Windows operating systems, installs/loads OS software, and configures network components while implementing enhancements to improve reliability and performance.
• Provides support for implementation, troubleshooting and maintenance of IT systems.
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
• Manage the daily activities of configuration and operation of IT systems.
• Provide assistance to users in accessing and using IT systems.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems; provide support to IT systems including day-to-day operations, monitoring and problem resolution for all client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers.
• Optimize system operations and resource utilization, and perform system capacity analysis and planning.
• Provide in-depth experience in troubleshooting IT systems.
• Detail analysis and feedback to agency management and internal customers for escalated tickets.
• Support the design of systems, mission architecture and associated hardware.
• Analyze and resolve complex problems associated with server hardware, applications and software integration.

Qualifications

• Fifteen (15) years of experience as a System Administrator in programs and contracts of similar scope, type, and complexity.
• Bachelor's degree in a technical discipline from an accredited college or university.
• Five (5) years of additional SA experience may be substituted for a bachelor's degree.
• DoD 8570 compliance with Information Assurance Technical (IAT), Level I or higher.

Required Skills

• Heavy Linux (RHEL)
• Ansible
• STE/STNS
• Satellite Server

Desired Skills

• Provide support for implementation, troubleshooting and maintenance of IT systems.
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
• Manage the daily activities of configuration and operation of IT systems.
• Provide assistance to users in accessing and using IT systems.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems; provide support to IT systems including day-to-day operations, monitoring and problem resolution for all client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers.
• Optimize system operations and resource utilization, and perform system capacity analysis and planning.
• Provide in-depth experience in troubleshooting IT systems.
• Detail analysis and feedback to agency management and internal customers for escalated tickets.
• Support the design of systems, mission architecture and associated hardware.
• Analyze and resolve complex problems associated with server hardware, applications and software integration.

Clearance

TS/SCI with Full-Scope Polygraph