Systems Administrator

About the role

The Systems Administrator is a hybrid position responsible for supporting and maintaining the organization’s technology systems, infrastructure, and cybersecurity operations to ensure staff can work effectively both onsite and remotely. This role provides technical support across the organization while supporting the administration of Microsoft 365, endpoint management, servers, networking, and security systems.

Responsibilities

• Provide timely, professional, and customer-focused technical support to staff both onsite and remotely.
• Troubleshoot hardware, software, account access, connectivity, printing, mobile devices, and related technology issues.
• Support onboarding and offboarding processes, including account setup, device deployment, permissions, and technology orientation.
• Communicate clearly with technical and non-technical staff regarding support requests, outages, updates, and technology changes.
• Support the administration, maintenance, monitoring, and troubleshooting of the organization’s technology infrastructure, including servers, networking, cloud services, and endpoint systems.
• Support administration of Microsoft 365 services, identity and access management, endpoint management, email systems, collaboration platforms, and related technologies.
• Perform routine system updates, patching, account maintenance, configuration changes, and technology deployments.
• Support backup, disaster recovery, business continuity, and system documentation efforts.
• Maintain the security, stability, and integrity of organizational systems and data.
• Support cybersecurity initiatives including endpoint protection, vulnerability remediation, security awareness efforts, access management, and incident response activities.
• Follow organizational security policies, procedures, and confidentiality requirements when handling systems and information.
• Work collaboratively with the IT Director and organizational staff to support daily operations, projects, and long-term technology initiatives.
• Maintain accurate technical documentation, inventory records, and support logs.
• Research, recommend, and help implement technology improvements and operational efficiencies.
• Participate in meetings, trainings, and professional development activities as needed.
• Perform other duties as assigned.

Qualifications

• Associate’s degree in Information Technology, Computer Science, or related field; equivalent work experience may be considered.
• Experience supporting and troubleshooting Windows desktop and laptop environments in a business setting.
• Experience supporting Microsoft 365 environments, including user administration, email, and endpoint management.
• Working knowledge of networking, system administration, cybersecurity, and backup/recovery concepts.
• Strong customer service and communication skills with the ability to support technical and non-technical users professionally and patiently.
• Ability to manage multiple priorities and work independently in a small-team environment.
• Ability to adapt to changing organizational and technology needs in a small-team environment.
• Strong organizational skills, attention to detail, and commitment to maintaining confidentiality and security standards.

Additional Requirements

• Accept and abide by the mission and core values of Respect Together.
• Complete a Pennsylvania rape crisis center sexual assault victim counselor training within your first year of employment, if not already completed in the past 3 years.
• Must possess a valid Pennsylvania driver’s license, insurance, and reliable vehicle.
• Accept and abide by the mission and core values of Respect Together.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Equal Employment Opportunity Commission

Respect Together provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.