System Administrator III
Role Description
Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
Qualifications
- Bachelor's degree in Computer Science, Information Systems, or a related field
- Minimum of 8 years of experience in IT support, with at least 5 years in a System Administrator role
- Experience with UNIX and Windows operating systems
- Strong problem-solving skills and ability to diagnose and resolve complex technical issues
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- TS/SCI clearance required
Skills
- Proficient in ITIL framework
- Knowledge of network architecture and design
- Experience with IT service management tools
- Experience with IT infrastructure management tools
- Experience with cloud computing platforms
Benefits
- Health, Dental, Vision, and Flexible Spending Account
- Paid Time Off (PTO)
- 11 paid holidays
- Tuition Education Assistance
- 401(k) retirement plan
- Life insurance and short- and long-term disability insurance
- Employee Referral Program
- Marketing Incentive Plans