System Administrator III

Essential Duties and Responsibilities

• Provides advanced support and functions as a mentor to lower-level administrators.
• Administers and supports Microsoft Azure, M365, Server, and Windows platforms.
• Administers and supports core VMware, Veeam, and Cisco security technologies.
• Manages assigned projects and provides timely updates.
• Assists with the direction, scoping, and coordination of infrastructure projects.
• Responsible for the accurate documentation while maintaining a high degree of confidentiality regarding sensitive information and data pertaining to system security.
• Responsible for proactive monitoring of infrastructure performance and utilization, and reports results to the leadership.
• Provides a high level of customer service and seeks to build customer relationships.
• Assists with the management and monitoring of backup systems, including remediation and documentation of issues.
• Where necessary, participates in an after-hours support.
• Responsible for an ongoing pursuit of knowledge, necessary to improve the support provided to the System, through formal training, self-motivated informal research on industry related trends and breaking news.
• Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication.
• Contributes to the work of committees, workgroups, project management, and other collaborative efforts of the System.
• Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication.
• Contributes to the work of committees, workgroups, project management, and other collaborative efforts of the System.
• Communicates technical concepts to non-technical audiences via phone, email, and an internal ticketing system.

Minimum Qualifications

• Bachelor’s degree, or 5 years of experience in a related field.
• Additional consideration is given to those possessing relevant certifications, such as: AZ-900: Microsoft Azure Fundamentals, AZ-104: Microsoft Azure Administrator, CompTIA A+, CompTIA Network+, CompTIA Security+
• Strong working knowledge of Microsoft Office Suite and Windows desktop operating systems across computing platforms (e.g., laptops, tablets, and desktop computers).
• Ability to diagnose and troubleshoot incoming customer requests via phone and e-mail.
• Ability to organize and manage multiple requests with frequently conflicting priorities.
• An advanced understanding and knowledge of computer, network, and security systems.
• Ability to communicate technical concepts to non-technical audiences via phone, email, and an internal ticketing system.

Reasoning Abilities

• The ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram format.
• The ability to deal with problems involving several concrete variables in standardized situations.

Computer Application Skills

• Microsoft Outlook
• Microsoft Excel
• Microsoft Word