System Administrator

Job Responsibilities

• Document Management & Compliance: Ensure proper document capture, classification, retention, and retrieval in accordance with SEC and FINRA requirements. Support audit readiness and regulatory examinations.
• Integrations & Data Management: Manage integrations with CRM platforms, custodians, and clearing firms. Ensure data integrity across systems.
• Maintain and support operating systems, servers, and enterprise applications. Perform routine maintenance tasks such as backups, recovery, patching, and upgrades.
• Install, configure, and test software, hardware, and system components. Diagnose and resolve hardware, software, and connectivity issues.
• Provide technical support to users and escalate complex issues when needed. Monitor and maintain system performance, reliability, and availability.
• Manage server environments (Windows, Linux, or cloud-based systems). Support network and infrastructure initiatives, including upgrades and enhancements.
• Ensure systems adhere to security protocols and compliance standards. Maintain system integrity and protect against vulnerabilities.
• Maintain technical documentation (configurations, procedures, troubleshooting guides). Develop and improve operational processes and standards.
• Work with IT teams, vendors, and business stakeholders to resolve issues. Act as a subject matter expert for assigned systems and applications.
• Support projects such as system upgrades, migrations, or implementations. Perform other duties as assigned.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
• 3-5 years of experience in system administration or IT support
• Strong understanding of identity lifecycle, provisioning, and deprovisioning
• Hands-on experience with Docupace or similar systems
• Strong understanding of broker-dealer/RIA operations and regulatory requirements
• Knowledge of compliance frameworks and legal hold requirements
• Excellent communication and documentation skills

Preferred Experience

• Knowledge of CRM systems (Salesforce, Redtail, Wealthbox)
• Knowledge of custodians (Schwab, Fidelity, Pershing)
• Process improvement experience