System Administrator

Job Summary

AllCom Global Services is seeking a talented, motivated, and driven individual to fill a full-time System Administrator position. The ideal candidate will have a strong background in system and network administration, be able to quickly adapt to new technologies and trends, and have a strong background in troubleshooting complex systems.

Job Duties and Responsibilities

• Administration of the Microsoft 365 Commercial and GCC platform such as: Intune, Entra ID, OneDrive, SharePoint Online, Exchange Online, and Defender.
• Maintain Microsoft’s Intune policies.
• Maintain and update monitoring infrastructure and automation tools.
• Plan and test Microsoft’s Intune conditional access policies.
• Maintain Intune Autopilot Deployment Profiles.
• Thoroughly create documentation of IT related processes, infrastructure, and workflows.
• Identify policy deviations, recommend corrections, and report all results to management.
• Harden windows systems, assist with applying OS updates and thirty party patches.
• Implement and manage network security devices such as firewalls, anti-virus, Intrusion Detection System.
• Implement and maintain Fortinet Network infrastructure such as creating Firewall Policies, VLANS, SD-WAN, IPsec Tunnels, and VPNs.
• Install, test, maintain, monitor, and troubleshoot systems and related hardware and software.
• Ensure Data Recovery processes are thoroughly tested and documented.
• Perform restores from backup solutions such as Cohesity and Synology.
• Continually evaluates and research new technologies and trends to help streamline, security and improve the IT tech stack.
• Develop and monitor the appropriate security procedures and controls to help maintain CMMC level 2 compliance and safeguard the company’s infrastructure from Cyber Breaches.
• Closely monitor system integrity and performance of several systems including Microsoft 365, Fortinet, Backups, and more.
• Perform routine and scheduled internal and external audits.
• Aid the IT Support Specialist with ticket escalations and other teams with troubleshooting hardware, software, system, and network issues.
• Remediate vulnerabilities for Servers, Desktops, Laptops, and Network endpoints, execute reports for vulnerability findings and report them to management.
• Routinely upgrade Network Security devices such as Firewalls, Switches, Access Points, and other appliances.
• Participate in infrastructure enhancements and lifecycle of hardware, software and other applications.
• Quickly assist in business wide IT outages while coordinating with IT manager and other staff personnel.
• Have a good understanding of networking fundamentals such as DHCP, DNS, IP Address’s, and NAT and how to configure.
• Some knowledge in surveillance systems such as IP Cameras and NVRs.
• Experience with VoIP systems such as Cisco, Microsoft Teams, RingCentral.

Job Knowledge & Skills

• Possess Excellent problem solving and troubleshooting skills.
• Proficient at multitasking in high paced environments.
• Knowledge of Kaseya AutoTask, Datto RMM, Datto EDR, and Datto Endpoint backup.
• Strong communication, verbal, and customer service skills.
• Eager to learn with a passion for studying new technologies and trends.
• Extensive knowledge of administration in Microsoft 365 platform such as: Intune, Autopilot, Exchange Online, SharePoint Online, OneDrive, and other dashboards.
• Some knowledge in patch management tools such as WSUS, SCCM, Windows Autopatch, and PDQ.
• Moderate knowledge in SIEM solutions such as Rapid7, NeQter, and Sentinel.
• Extensive knowledge of Fortinet networking solutions such as routers, switches, and access points.
• General knowledge in SASE solutions such as CloudFlare, Zscaler, and Cisco Umbrella.
• Extensive knowledge in backup and data retention solutions such as Veeam, Cohesity, Synology and N-Able.
• Some knowledge in Linux distros such as RedHat, Ubuntu, and CentOS.
• Extensive knowledge of Windows Servers, 10, and 11 Operating Systems.
• Ability to diagnose and troubleshoot complex IT systems on site and at remote locations.

Education/Certification/Job Experience

• Associate’s degree in information technology or similar degree.
• Minimum of 2 years in System Administration, IT Support, or a similar role.
• The ability to travel to different locations if needed.
• The ability to work after normal business hours when needed.
• Comptia A+, Security+, and other certifications preferred.
• Knowledge in NIST 800-171 and CMMC compliance preferred.