System Administrator 2 - Annapolis Junction, MD with Security Clearance

About the role

Support daily operations to include monitoring and reviewing system logs.

Support configuration and management of Windows operating systems and install/load operating system software.

Support desktop hardware and operating system set-up, imaging software loading, and antivirus updates.

Support execution of IAVA updates and patching to ensure compliance with Information Assurance (IA) standards.

Support application of Security Technical Implementation Guides (STIGs) to Windows based operating systems (servers and workstations).

Support installation, configuration, and maintenance of 3rd party applications.

Performs root cause analysis on significant issues at appropriate level of support.

Support preventive maintenance actions including system back-ups, error log reviews, database size analysis, and integrity checks.

Stay current with technological developments and make recommendations for ways to take advantage of new and emerging technology.

Contribute to technical documentation such as standard operating procedures (SOP) and as builds for both technical and non-technical audiences.

Responsibilities

• Answer help desk phone calls; triage initial phone calls providing support and determine when escalation is required.
• Utilize technology-based problem tracking system (i.e., ticketing system) to document helpdesk phone calls; document troubleshooting steps prior to completing ticket and or escalating to next level of support.
• Maintain and monitor Enterprise system status for problems such as network outages and or degraded services; provide initial troubleshoot notify proper Sr. Level administrators when required.
• Support configuration and management of Windows operating systems and install/load operating system software.
• Support desktop hardware and operating system set-up, imaging software loading, and antivirus updates.
• Support execution of IAVA updates and patching to ensure compliance with Information Assurance (IA) standards.
• Support application of Security Technical Implementation Guides (STIGs) to Windows based operating systems (servers and workstations).
• Support installation, configuration, and maintenance of 3rd party applications.
• Perform root cause analysis on significant issues at appropriate level of support.
• Support preventive maintenance actions including system back-ups, error log reviews, database size analysis, and integrity checks.
• Stay current with technological developments and make recommendations for ways to take advantage of new and emerging technology.
• Contribute to technical documentation such as standard operating procedures (SOP) and as builds for both technical and non-technical audiences.

Requirements

• Clearance/Citizen Type: Active DoD TS/SCI w/ polygraph clearance.
• Education/Experience: Master's Degree and 0+ Years of progressive experience or Bachelor's Degree and 2+ Years of progressive experience or Associates Degree and 6+ Years of progressive experience or HS Diploma or Equivalent and 8+ Years of progressive experience.
• Requires some system administrator experience in performing triage on system problems, resolving system problems, analyzing system data to prevent problems, implementing new workstations, and system extensions.
• Demonstrated understanding of Windows patching and vulnerability remediation.
• Basic knowledge of large-scale networking, VLANS and routing.
• Requires reliable attendance at customer site during work hours required by customer.
• Requires the ability to be on call and work flexible shifts that include nights, weekends, on-call and holidays as needed.
• Requires minimum of IAT Level II certification (e.g., Security+).
• Demonstrated background working with multidisciplinary teams.
• Demonstrated time management and organization skills to meet deadlines and quality objectives.
• Able to use MS Excel, Word, Visio, and PowerPoint.

Qualifications

• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.

Benefits

• A competitive salary
• Medical, dental, vision, life, and disability insurance
• Paid time off
• Tuition reimbursement
• 401k Retirement Plan
• Military Reserve pay offset
• Paid maternity leave