System Administrator 1-IT

About the role

Conducts end-to-end hardware installation and troubleshooting with supervision. Supports cabling validation, and problem solving to establish error free connections. Monitors, reviews, and analyzes ticket queues addressing basic incidents and escalating more complex or unresolved issues to senior technicians. Attends training that aligns with corporate objectives to bridge skill gaps and learn new relevant technologies. Begins to understand serving as a technical liaison for technical teams and provides knowledge to identify and resolve resiliency, reliability, and availability risks.

Responsibilities

• Conducts end-to-end on-site hardware installation, removing and troubleshooting hardware without disturbing critical infrastructure, and configurations, with supervision.
• Replaces server components and upgrades servers for existing customer base, under close supervision.
• Monitors, reviews, and analyzes ticket queues and system logs and/or console alarm error messaging assigned environments, addressing basic incidents and escalating more complex or unresolved issues to senior technicians.
• Implements technical solutions to enhance and/or trouble the system within Service Level Agreements (SLAs), and escalates issues that affect maintaining the environments with guidance.
• Learns and follows all established Standard Operating Procedures (SOPs) /Maintenance Operation Protocols (MOPs) when performing tasks, ensuring all work stays in sync with site rules, colocation vendor and/or data center site rules, and signs-off.
• Follows implemented required security controls.
• Ensures compliance with health and safety guidelines (including personal protection equipment, site access, or specific data site compliance) during on-site work at customer locations and at office, within defined scope.

Qualifications

Disclaimer: Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Career Level - IC1

Pay

Hiring Range in USD from $25.82 - $50.43 per hour; from: $53,700 - $104,900 per year. May be eligible for equity.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance