System Administrator 1-IT

About the role

This position is a standardized overnight/off-hours shift. You will conduct end-to-end hardware installation and troubleshooting with supervision, support cabling validation, and problem-solve to establish error-free connections. The role involves monitoring, reviewing, and analyzing ticket queues to address basic incidents and escalate complex issues, as well as attending training to bridge skill gaps and learn new technologies. You will begin to serve as a technical liaison for teams to identify and resolve resiliency, reliability, and availability risks.

Responsibilities

• Conduct end-to-end on-site hardware installation, removal, and troubleshooting without disturbing critical infrastructure, under supervision.
• Replace server components and perform server upgrades for existing customers, with close supervision.
• Monitor, review, and analyze ticket queues, system logs, and console alarm error messaging in assigned environments to address basic incidents and escalate unresolved or complex issues to senior technicians.
• Implement technical solutions to enhance or troubleshoot systems within Service Level Agreements (SLAs), escalating issues that impact environment maintenance with guidance.
• Follow all established Standard Operating Procedures (SOPs) and Maintenance Operation Protocols (MOPs) to ensure compliance with site rules, colocation vendor requirements, and data center site regulations.
• Adhere to implemented security controls and ensure compliance with health and safety guidelines, including the use of personal protective equipment and site-specific compliance requirements.

Qualifications

Certain U.S.-based or U.S. customer/client-facing roles may require compliance with immunization, occupational health mandates, and/or drug testing.

Pay

Hiring range in USD: $25.82 - $50.43 per hour, or $53,700 - $104,900 per year. May be eligible for equity. Oracle maintains broad salary ranges to account for variations in knowledge, skills, experience, market conditions, and locations.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion.
• Short-term and long-term disability insurance.
• Life insurance and AD&D (Accidental Death & Dismemberment).
• Supplemental life insurance (Employee/Spouse/Child).
• Health care and dependent care Flexible Spending Accounts.
• Pre-tax commuter and parking benefits.
• 401(k) Savings and Investment Plan with company match.
• Paid time off:
  • Flexible Vacation for salaried (non-overtime eligible) employees.
  • Accrued Vacation for other eligible employees: 13 days annually for the first three years, increasing to 18 days annually thereafter (prorated for part-time employees working 20-34 hours per week; fewer than 20 hours per week are not eligible).
• 11 paid holidays.
• Paid sick leave: 72 hours upon hire, refreshing annually with a maximum carryover cap of 112 hours.
• Paid parental leave.
• Adoption assistance.
• Employee Stock Purchase Plan.
• Financial planning and group legal services.
• Voluntary benefits, including auto, homeowner, and pet insurance.

Schedule

Standardized overnight/off-hours shift.