System Admin

About the role

This is an end-user and customer-facing role where systems administrators manage the lifecycle of various on-premise and cloud solutions. They support and escalate issues for other IT technicians across different teams.

Responsibilities

• Manage the life cycles of various on-premise and cloud solutions, including complex Active Directory environments and simple workgroup environments.
• Design, implement, maintain, and decommission services according to project and customer requirements.
• Research and familiarize with new software and hardware to support customer needs.
• Support and serve as an escalation point for other IT technicians, including helpdesk, service technicians, network administrators, DevOps, and in-house software development teams.
• Ensure end-users receive excellent IT experiences.

Qualifications

• Relevant degrees such as computer science, information technology, cyber security, and similar programs.
• Experience as a systems administrator or engineer is preferred, but experience in other IT positions may be suitable.
• Certifications from organizations like CompTIA and ISC2 are welcome, as are vendor-specific certifications like VMware's VMC* or Microsoft's MCS*.

Relevant Technologies

• Windows Server
• Windows Server Failover Clustering
• Active Directory
• DHCP
• DNS
• Group Policy
• Certificate Services
• Exchange Server
• On-Premise Microsoft SQL Server
• Remote Desktop Services
• Citrix Omnissa Horizons
• SAN Technologies
• iSCSI
• Fiber Channel
• NVME over fabric
• Security Technologies
• SIEM and SOAR
• NGAV, EDR, XDR
• Monitoring Technologies
• Grafana Stack
• Elastic Stack
• CheckMK
• PRTG
• Nutanix
• Virtualization Technologies
• vSphere
• Hyper-V
• Proxmox/KVM/xcp-ng/Xenserver
• Containerization Technologies
• Docker
• Kubernetes
• Microsoft 365
• Exchange Online
• Teams
• SharePoint/OneDrive
• Defender
• Intune
• Entra ID
• Veeam, Rubrik, Commvault, or similar.