Syndication Success Manager

About the role

As a key member of the Syndigo team, you will be responsible for supporting the growth and success of our client base by providing exceptional customer service and technical assistance.

Responsibilities

• Handle customer inquiries via phone, email, and chat
• Provide technical support for product usage and troubleshooting
• Collaborate with cross-functional teams to resolve complex issues
• Document and escalate issues to appropriate departments
• Contribute to improving customer satisfaction through proactive communication and problem-solving

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field
• 2+ years of experience in customer support or technical assistance
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite

Qualifications

• Experience with CRM systems is a plus
• Knowledge of e-commerce platforms is beneficial

Skills

• Customer service orientation
• Technical aptitude
• Attention to detail
• Ability to work independently and as part of a team

Benefits

• Competitive salary
• Flexible working hours
• Professional development opportunities
• Employee referral program
• Annual bonus

Pay

Competitive salary based on experience

Schedule

Full-time position

Talk to Sales

Talk to Sales