Customer Success Content & Enablement Manager

About the Role

Help us shape the future of supply chain intelligence. The global electronics supply chain isn’t getting simpler—but at SiliconExpert, we’re helping the world navigate it with confidence. We’ve evolved from delivering data to delivering Trusted Intelligence—connecting billions of data points to help teams anticipate risk, adapt faster, and design smarter.

The Customer Success Content & Enablement Manager sits at the intersection of technical writing, internal training, and customer marketing. You will own the end-to-end content ecosystem that drives user adoption, empowers our internal Customer Success (CS) and Sales teams, and showcases customer ROI. Your goal is to shorten the customer's "time-to-value" while building a library of powerful customer success stories. This role will project manage the content ecosystem and prepare documents related to that ecosystem, as well as handle sales training (enablement) on how to prove ROI and set customers up for success.

Responsibilities

• Lead complex cross-functional projects, including project calls, work assignments, and timeline management.
• Stakeholder management—lead sessions and maintain open communication to keep management informed of potential issues.
• Create project-related process documents.
• Assist in training new and existing employees on policies and procedures related to project outcomes.
• Green Belt and PMP certification required.

Requirements

• Experience with the following tools: HubSpot, Zendesk, Pendo (preferred), and Salesforce.
• 3–5 years of experience in content creation and project management.
• In-depth knowledge of the electronics supply chain industry and experience with SaaS.
• Solves complex problems; takes a new perspective using existing solutions.
• Works independently with minimal guidance.
• Acts as a resource for colleagues with less experience.
• Contributes to process improvements.
• Provides informal guidance to junior staff.

Qualifications

Typically requires 5–7 years of related experience with a 4-year degree; or 3 years and an advanced degree; or equivalent work experience.

Schedule

• Hybrid (Colorado): Tuesday, Wednesday, Thursday required in-office at the Panorama Arrow Building; Monday and Friday work from home.
• Fully Remote (other locations): Must be able to travel to an Arrow office location as requested by leadership.

Full-time role.

Pay

Annual hiring range: $87,900.00 – $137,500.00. Actual compensation may vary based on geographic location, work experience, education, and skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Benefits

• Medical, Dental, Vision Insurance
• 401k with matching contributions
• Short-Term/Long-Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) options
• Paid Time Off (including sick, holiday, vacation, etc.)
• Tuition Reimbursement
• Growth Opportunities