Customer Success Content & Enablement Manager

Help us shape the future of supply chain intelligence. The global electronics supply chain isn’t getting simpler—but at SiliconExpert, we’re helping the world navigate it with confidence. We’ve evolved from delivering data to delivering Trusted Intelligence—connecting billions of data points to help teams anticipate risk, adapt faster, and design smarter. To meet the moment, we're expanding our Customer Experience organization. We're looking for customer-focused professionals who are passionate about helping users succeed, thrive at the intersection of content, enablement, and customer advocacy, and believe in the power of turning customer insights into measurable outcomes.

About the role

The Customer Success Content & Enablement Manager sits at the intersection of technical writing, internal training, and customer marketing. You will own the end-to-end content ecosystem that drives user adoption, empowers our internal Customer Success (CS) and Sales team, and showcases customer ROI. Your goal is to shorten the customer's "time-to-value" while building a library of powerful customer success stories. This role will project manage the content ecosystem and prepare documents related to that ecosystem. They will also be responsible for sales training (enablement) on how to prove ROI and set customers up for success.

Responsibilities

• Lead complex cross-functional projects, including project calls, assigning work, and managing timelines and outcomes.
• Stakeholder management—lead sessions and maintain open communication to keep management informed of potential issues.
• Create project-related process documents.
• Assist in training new and existing employees on policies and procedures related to project outcomes.
• Green Belt and PMP certification required.

Requirements

• Experience with the following tools: HubSpot, Zendesk, Pendo (preferred), and Salesforce.
• 3-5 years of experience in content creation and project management.
• In-depth knowledge of the electronics supply chain industry and experience with SaaS.
• Solve complex problems using a new perspective with existing solutions.
• Work independently with minimal guidance.
• Act as a resource for colleagues with less experience.
• Contribute to process improvements.
• Resolve problems using existing solutions.
• Provide informal guidance to junior staff.

Qualifications

Typically requires 5–7 years of related experience with a 4-year degree; or 3 years and an advanced degree; or equivalent work experience.

Schedule

• Hybrid (Colorado): Tuesday, Wednesday, Thursday required in-office at the Panorama Arrow Building; Monday and Friday work from home.
• Fully remote (other locations): Must be able to travel to the closest designated Arrow office as requested by leadership.

Pay

Annual hiring range: $87,900.00 - $137,500.00. Actual compensation may vary based on geographic location, work experience, education, and skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Benefits

• Medical, dental, and vision insurance.
• 401k with matching contributions.
• Short-term/long-term disability insurance.
• Health Savings Account (HSA) and Health Reimbursement Account (HRA) options.
• Paid time off (including sick, holiday, and vacation).
• Tuition reimbursement.
• Growth opportunities and more.