Customer Success Content & Enablement Manager

About the Role

The Customer Success Content & Enablement Manager sits at the intersection of technical writing, internal training, and customer marketing. You will own the end-to-end content ecosystem that drives user adoption, empowers our internal Customer Success (CS) and Sales team, and showcases customer ROI. Your goal is to shorten the customer's "time-to-value" while building a library of powerful customer success stories. This role will project manage the content ecosystem and prepare documents related to that ecosystem. They will also be responsible for sales training (enablement) on how to prove ROI and set customers up for success.

Responsibilities

• Lead complex cross-functional projects, including project calls, work assignments, and timeline management.
• Stakeholder management—lead sessions and maintain open communication to keep management informed of potential issues.
• Create project-related process documents.
• Assist in training new and existing employees on policies and procedures related to project outcomes.
• Green Belt and PMP certification required.

Requirements

• Experience with the following tools: HubSpot, Zendesk, Pendo (preferred), and Salesforce.
• 3-5 years of experience in content creation and project management.
• In-depth knowledge of the electronics supply chain industry and experience with SaaS.
• Ability to solve complex problems using existing solutions and work independently with minimal guidance.
• Act as a resource for colleagues with less experience and contribute to process improvements.
• Provide informal guidance to junior staff and work with minimal supervision.

Qualifications

Typically requires 5–7 years of related experience with a 4-year degree; or 3 years and an advanced degree; or equivalent work experience.

Work Arrangement

Hybrid if in Colorado: Tuesday, Wednesday, Thursday required in-office at the Panorama Arrow Building; Monday and Friday work from home. Fully remote for other locations, with potential travel to an Arrow office as requested by leadership.

Benefits

• Medical, Dental, Vision Insurance
• 401k with matching contributions
• Short-Term/Long-Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Paid Time Off (including sick, holiday, vacation, etc.)
• Tuition Reimbursement
• Growth Opportunities

Pay

Annual hiring range: $87,900.00 - $137,500.00. Actual compensation may vary based on geographic location, work experience, education, and skill level.

Location: US-CO-Denver, Colorado (Panorama Arrow Building). Full-time role.