Syndicated Loans Operations-Senior Agency Servicing specialist

About the role

This client-facing position provides operational support for Truist’s most sophisticated portfolio of agented syndicated deals as well as bilateral and participated deals originated across multiple business lines. The role serves as the primary operational point of contact across various internal and external business partners (Borrowers, Lenders, Internal and External Counsel, Credit Risk, Portfolio and Relationship Management Teams, etc.) for an assigned portfolio of clients. It ensures high quality service is administered for all internal and external clients while managing the service delivery framework and associated risks within the supported portfolios for a large, complex banking organization. Portfolios supported include ASG, ABL, CIB, CCB, Dealer Finance, CRE, and Wealth products.

Responsibilities

• Provide timely and accurate principal, interest, and fee invoices, which can often involve complex calculations and require intermediate to advanced accounting and product knowledge.
• Process all loan and letter of credit activity for assigned portfolio, including execution of payments (advances, principal, interest, fees, etc.).
• Analyze and resolve complex issues efficiently and effectively in accordance with Bank and industry standards.
• Serve as liaison between Borrower and Lenders.
• Balance competing priorities and meet tight deadlines in a fast-paced environment.
• Interact daily with internal and external clients, including frequent communication with executive level clients such as CFO’s, Treasury Directors, and CEO’s.
• Apply product and system expertise and think creatively to address nuanced, non-routine problems.
• Partner with Portfolio Management for coordination & posting of Financials and Compliance documents to SyndTrak and monitor/update any required changes to applicable margins.
• Reconcile control reports and engage leadership daily on Key Risk Indicators.
• Generate reports/collate data for internal and external business partners to be used for amendment voting, Borrower and Lender audits, accrual/payment history, etc.
• Thoroughly review and approve cash and non-cash transactions for other Agency staff members.

Requirements

• Bachelor’s degree in Business, Accounting or related field or equivalent combination of education and relevant work experience.
• Extremely detail oriented with a proven track record of accuracy.
• Excellent interpersonal, communication, organizational, and problem-solving skills.
• Extensive knowledge of complex lending systems such as: AFS Vision, Loan IQ, SyndTrak, ClearPar, Loan IQ reporting tools / IBM Cognos, etc.
• Ability to multi-task, prioritize, and operate successfully in a fast-paced, high-pressure environment.
• Ability to navigate and interpret complex legal documentation.
• Intermediate to advanced proficiency with Microsoft Office Suite.
• Ability to work effectively independently as well as in a team environment.

Preferred Qualifications

• 3–5 years’ work experience in a client-facing role supporting syndicated loan operations.
• Extensive knowledge of all aspects of the syndicated loan market.
• 3+ years’ relevant work experience within Loan IQ.

Benefits

• Medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan.
• No less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during the first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, eligibility for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.