SYMITAR Administrator

About the role

Financial Partners Credit Union, recognized as a Top Workplace by USA Today, the Orange County Register, and the Los Angeles Times, and named one of the Best Credit Unions to Work For by American Banker and one of the Best Credit Unions in California by Forbes, is seeking a technically skilled professional to join our team as a Symitar Administrator.

Responsibilities

• Manage and administer the Symitar core banking system, including installation, configuration, and ongoing maintenance of system software and hardware components.
• Ensure system availability, reliability, and security through proactive monitoring and management.
• Perform regular system maintenance including data analysis, cleanup, and general system housekeeping.
• Manage user accounts and profiles, including resolving access issues and maintaining proper system permissions.
• Plan, coordinate, and execute upgrades, patches, and enhancements to Symitar software and associated hardware.
• Conduct testing and validation to ensure compatibility, functionality, and system stability following upgrades.
• Plan and execute annual failover testing between production and backup hosts, including associated applications.
• Respond to system incidents and service requests according to established procedures and service level agreements (SLAs).
• Document incidents, root cause analysis, and resolution steps to support continuous improvement.
• Provide technical expertise in diagnosing and resolving complex Symitar system and application issues.
• Support integrations between Symitar solutions and third-party applications.
• Collaborate with cross-functional teams to ensure systems operate effectively across the organization.
• Manage and support third-party system connections and integrations.
• Develop and maintain documentation including troubleshooting procedures, knowledge base articles, and technical reference materials.
• Prepare audit responses related to Symitar and lead remediation efforts when necessary.
• Provide backup phone and technical support for the IT Service Desk when needed.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Recognized certifications or advanced technical degrees preferred.
• Experience administering the Symitar core processing platform, including system maintenance, user administration, and operational management.
• In-depth understanding of Symitar modules and the associated business applications that interact with the core system.
• Experience writing SQL queries, optimizing database performance, and managing relational data systems.
• Experience administering IBM AIX environments including system configuration, patching, and performance monitoring.
• Experience supporting the Synergy document management system including user access, plug-ins, workflows, and issue resolution.
• Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.
• Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
• Ability to manage multiple tasks and projects while working independently and collaboratively.
• Knowledge of credit union operations and financial industry systems preferred.

Qualifications

• Experience with Symitar core banking system administration.
• Understanding of Symitar modules and business applications.
• SQL query writing and database optimization skills.
• Experience with IBM AIX environments.
• Experience with Synergy document management system.
• Problem-solving and analytical skills.
• Effective communication skills.
• Ability to manage multiple tasks and projects.

Skills

• System administration and management.
• Database administration and optimization.
• IBM AIX environment management.
• Synergy document management system support.
• SQL query writing.
• Problem-solving and analytical skills.
• Communication skills.

Benefits

Financial Partners Credit Union offers a comprehensive benefits package including health insurance, retirement plans, paid time off, and more. We also provide opportunities for professional development and career growth.

Pay

The pay range for this position is listed above. Our pay ranges are designed to allow for candidates with various levels of experience and skill to be considered, and to allow room for growth to be achieved in a role over time.

Schedule

Financial Partners Credit Union offers a flexible work schedule to accommodate the needs of our employees.