Switchboard Operator - Supplemental

About the role

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Responsibilities

Greets and welcomes patients and general public who call into the facility in a courteous manner while adhering to the policies and guidelines of the organization. Provides direction and information both internally and externally. In accordance with established hospital policies, the operator is responsible for following all general and emergency procedures accurately and in a timely manner which includes making phone calls, overhead public address announcements, pages, and other electronic notifications.

Operators perform other related tasks and projects as directed. The Communication Center is operational 24 hours a day and preparedness to work any shift is required of all operators.

Qualifications

• High School Diploma/GED required.
• Applicant must have 2 years of customer service experience.
• Computer keyboarding, and general telephone knowledge is required.
• Applicant must possess a high level of concentration, memory retention, and attention to detail.
• Applicant must display competency of the following skills: spoken communication, interaction and versatility, decision making and problem solving, coping, commitment to task, tolerance of ambiguity, decisiveness, and the ability to work both with a team and independently are required.

Preferred

• Vocational training in office curriculum.

Exemption Status

Nonexempt

Compensation Detail

$xx,xxx - $xx,xxx / year; This position has a predetermined rate of $xx.xx per hour.; Education, experience and tenure may be considered along with internal equity when job offers are extended.; $xx.xx - $xx.xx / hour; Compensation range is $xx.xx -$xx.xx / hour based upon union contract

Benefits Eligible

No

Schedule

Part Time

Hours/Pay Period

Supplemental/PRN, as needed based on staffing

Schedule Details

Hours scheduled between the hours of: 6:30a-3p, 230p-11p, or 1045p-645a

Training

Training will be for 6-8 weeks and candidates must be able to train at least 40 hours/pp. After training there is a monthly and yearly hour requirement to fulfill including at least 1 weekend/month and 1 holiday/year

Weekend Schedule

1 weekend/month and 1 holiday/year

International Assignment

No

Site Description

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about "EOE is the Law." Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.