Switchboard Operator - Supplemental

Responsibilities

• Greets and welcomes patients and general public who call into the facility in a courteous manner while adhering to the policies and guidelines of the organization.
• Provides direction and information both internally and externally.
• In accordance with established hospital policies, the operator is responsible for following all general and emergency procedures accurately and in a timely manner which includes making phone calls, overhead public address announcements, pages, and other electronic notifications.
• Operators perform other related tasks and projects as directed.
• The Communication Center is operational 24 hours a day and preparedness to work any shift is required of all operators.

Qualifications

• A High School Diploma/GED is required.
• Two years of customer service experience are required.
• Computer keyboarding and general telephone knowledge are required.
• A high level of concentration, memory retention, and attention to detail are required.
• Competency of the following skills are required: spoken communication, interaction and versatility, decision making and problem solving, coping, commitment to task, tolerance of ambiguity, decisiveness, and the ability to work both with a team and independently.
• Vocational training in office curriculum is preferred.
• Maintain regular and acceptable attendance.
• One year as a telephone operator or similar role, preferred.

Benefits

• Benefits Highlights include Medical, Dental, Vision, Pre-Tax Savings (HSA and FSA), Retirement, and more.

Pay and Schedule

• Compensation range is $20.00 - $26.44 / hour.
• Schedule details include Supplemental/PRN, as needed based on staffing, with hours scheduled between the hours of 6:30a-3p, 230p-11p, or 1045p-645a.
• Training will be for 6-8 weeks and candidates must be able to train at least 40 hours/pp.
• After training there is a monthly and yearly hour requirement to fulfill including at least 1 weekend/month and 1 holiday/year.

International Assignment

• No international assignment available.

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" . Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.