Switchboard Operator

Position Overview

Provide telephone switchboard and communication support for a VA Medical Center, ensuring all incoming calls, paging, and emergency communications are handled promptly and professionally.

Key Responsibilities

• Answer incoming calls within 3 rings and route appropriately
• Provide general information and directory assistance
• Operate:
• Telephone switchboard systems
• Overhead paging and radio communication systems
• Handle emergency calls (Code Blue, fire alarms, etc.)
• Dispatch messages and coordinate emergency communications
• Assist with outgoing and long-distance calls
• Maintain accurate logs and records
• Protect patient information in compliance with HIPAA

Qualifications

• Experience in call center, switchboard, or customer service role
• Strong communication and multitasking skills
• Ability to remain calm under pressure
• Basic computer and phone system skills
• Healthcare experience (preferred)