Switchboard Operator

Responsibilities

• Answer incoming calls and greet callers with a pleasant demeanor
• Efficiently transfer calls to the appropriate person or department
• Screens calls according to established guidelines
• Accurately process messages and schedule appointments when necessary
• Provide basic customer service to callers in achieving high performance standards

Qualifications

• High school diploma or equivalent.
• A minimum of one (1) to two (2) years of Medical office assistant experience or ‘inbound’ call center experience required.
• Excellent telephone etiquette and communication skills.
• Certification and/or experience in billing, and coding preferred.
• Medical terminology, and automated office experience preferred.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office and other computer applications.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Must be able to work flexible hours, including weekends and holidays.

Requirements

• Education and Experience: High school diploma or equivalent. A minimum of one (1) to two (2) years of Medical office assistant experience or ‘inbound’ call center experience required.
• Knowledge/Skills/Abilities: Demonstrated ability to collaborate effectively in a team setting. Ability to maintain effective and professional relationships with patients and other members of the care team. Experience in working with a diverse population base preferred. Ability to appropriately handle confrontation and conflict. Ability to work independently and to seek consultation as necessary. Ability to follow organization and departmental processes and procedures. Ability to work in a high stress/fast paced/high work volume environment.

Pay

Starting at $17.30

Schedule

Monday - Friday 9:00am - 5:00pm with a Saturday Rotation 8:00am - 1:00pm

Benefits

We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off. Chicago Family Health Centers offers benefits to all its full-time employees: BCBS Medical PPO/HMO Plans| BCBS Dental |VSP Vision| Tuition Reimbursement up to $1,500 per year|12 Paid Holidays and 10 Days of Paid Time Off | 8 sick days