Switchboard Operator

About the role

The Switchboard Operator (Receptionist) is responsible for answering and directing incoming calls on the Institute’s main switchboard, including the TTY, 800 numbers, and international calls, in a courteous and professional manner. The incumbent will provide clerical/receptionist support to the department and will be a key point of contact for external and internal customers.

Responsibilities

• Operating a 12‑extension phone system: answering and directing all incoming calls appropriately and to the correct destination.
• Retrieving messages in the mornings and transferring calls to the answering service system (MAP Communications) after business hours.
• Timely message and e‑mail follow‑up; appropriate sorting/distribution of mail items.
• Providing excellent customer service support to patients/students, their families, staff, visitors and vendors: supplying/taking information, giving directions, greeting visitors, determining the nature of visits, confirming visitor arrival, and controlling access to the facility.
• Providing routine administrative support to the department: data entry and managing the switchboard calendar.
• Working collaboratively within the Switchboard Operator team and providing coverage/support.

Qualifications

• Ability to use switchboard equipment, personal computer and related hardware.
• Proficiency with MS Office Suite (Word, PowerPoint, Excel, Access).
• Education: High School Graduate or GED required.
• Experience: Two years of experience as an operator on a multiple line or main switchboard system; one year of administrative or clerical experience, preferably in a health care setting.

Pay

Minimum pay range: USD $37,132.78 per year. Maximum pay range: USD $60,215.17 per year.