Switchboard Operator

Responsibilities

• Greets and welcomes patients and general public who call into the facility in a courteous manner while adhering to the policies and guidelines of the organization.
• Provides direction and information both internally and externally.
• In accordance with established hospital policies, the operator is responsible for following all general and emergency procedures accurately and in a timely manner which includes making phone calls, overhead public address announcements, pages, and other electronic notifications.
• Operators perform other related tasks and projects as directed.
• The Communication Center is operational 24 hours a day and preparedness to work any shift is required of all operators.

Qualifications

• A High School Diploma/GED is required.
• Applicant must have 2 years of customer service experience.
• Computer keyboarding, and general telephone knowledge is required.
• Applicant must possess a high level of concentration, memory retention, and attention to detail.
• Applicant must display competency of the following skills: spoken communication, interaction and versatility, decision making and problem solving, coping, commitment to task, tolerance of ambiguity, decisiveness, and the ability to work both with a team and independently are required.
• Vocational training in office curriculum is preferred.
• Maintain regular and acceptable attendance.
• May be required to work weekends or overtime.
• One year as a telephone operator or similar role, preferred.
• The Switchboard Operator needs to clearly speak, write, and understand the English language as well as be understood while speaking the English Language.

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retail: Competitive retirement package to secure your future.

Pay

Compensation range is $20.00 - $26.44 / hour.

Schedule

Full Time Hours/Pay Period 80

Shifts

• Every other weekend and holiday are included.

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status.

Recruiter Information

Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.