Switchboard Operator

About the role

We’re looking for a dedicated Switchboard Operator to join our team and help us continue delivering the level of care our patients and families deserve.

Responsibilities

• Operates the communications console and directs/routes telephone calls, beeper pages, and other forms of communication to appropriate parties.
• Relays all pages for emergency codes and drills.
• Serves as a front line public relations representative and ensures smooth communication between all departments and those requiring communication services.
• Handles emergent calls and alerts appropriate personnel or outside agencies to medical emergencies or possible facility emergencies.
• Affords assistance to patients with telephone calls and personnel at the Information Desk.
• Serve as a positive, professional representative of our hospital and community.

Requirements

• An HS Graduate/GED is required.
• A minimum of 6 months switchboard experience in a health care environment or experience with high volume calls in a customer-oriented environment is required.
• Strong communication and teamwork skills.
• A commitment to providing patient-first, high-quality service.
• Comfort working in a fast-paced, collaborative environment.

Qualifications

• Must have a valid driver’s license.
• Must be able to work flexible hours, including evenings and weekends.

Skills

• Excellent communication skills.
• Ability to handle multiple tasks simultaneously.
• Highly organized and detail-oriented.
• Ability to remain calm under pressure.

Benefits

A comprehensive benefits package including medical, dental, retirement plans, tuition assistance, and wellness programs.

Pay

$18.00-$25.38/hour based on experience and qualifications.

Schedule

Evening Shift: 2:30pm-11:00pm; every other weekend.

Contact

To learn more about Saratoga Hospital and this exciting opportunity, click here to view our complete benefits guide. To apply, click the ‘apply’ button to submit your resume and complete our online application.