Switchboard Operator
About the role
Your Experience Matters Raleigh General Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As the Switchboard Operator joining our team, you're embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. More About Our Team At Raleigh General Hospital people are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. We offer a wide range of surgical services as well as specialty programs including Cardiac CTA, Digital Mammography, and Trauma Services.
Responsibilities
- Prioritize and respond to multiple incoming calls, emergencies, and urgent requests while maintaining professionalism and accuracy.
- Handle all incoming calls to the hospital, including in-house extensions and patient rooms, while providing clear and courteous assistance.
- Perform in-house paging, code alerts, overhead announcements, and dial-a-page system functions for emergency and routine communications.
- Coordinate with hospital staff, emergency responders, and security to ensure timely communication and adherence to established protocols.
- Maintain and update switchboard records, including patient room assignments, admissions, discharges, and discharged patient information.
- Maintain accurate disaster procedure files, including employee contact information and emergency communication lists.
- Operate multiple communication systems (switchboard, radios, phones, paging systems, and computer applications) and maintain detailed call logs and records.