Switchboard Operator

Responsibilities

• Call Management: Answer incoming/outgoing/internal calls to the switchboard, promptly and courteously giving priority to STAT and/or emergency calls; connect calls to appropriate personnel; monitor emergency radio, fire panel and other alarm panels; provide over-head page for all internal and external disaster situations (code calls and drills)
• General Assistance: Provide patient information to customers via computer access and printed reports; enter department schedules, updating as needed; miscellaneous duties as requested by the manager

Requirements

• Minimum Qualifications: None
• Preferred Qualifications: Two (2) years customer service experience, preferably in a fast-paced environment setting
• Demonstrated compassion, empathy and customer service skills
• Strong verbal and written communication skills, including excellent diction and articulation
• Ability to multitask and work under rigorous pressure
• Proficient in use of computers; must be able to type a minimum of 35 wpm
• Bilingual preferred; able to pass a language proficiency assessment within 30 days of hire

Qualifications

• None

Skills

• Customer Service
• Interpersonal Skills
• Organizational Skills
• Verbal Communication
• Written Communication
• Computer Proficiency

Benefits

N/A

Pay

$17.25 - $19.88 per hour

Schedule

M-F 9a-5p, Weekends 10a-6p