Switchboard Operator

Responsibilities

• Responds to and appropriately routes all incoming calls, per switchboard departmental guidelines.
• Activates proper procedure for all alarms, codes, conditions and emergencies, and notifies appropriate personnel per departmental guidelines.
• Deciphers requests and provides requested information to all internal/external callers, collecting appropriate information and asking appropriate questions to correctly respond to the inquiry, or connect to the designated person to further handle the need.
• Pages on-call personnel and physicians as requested.
• Distributes new departmental pagers.
• Compiles LGH departmental on-call schedules and disseminates the 24-hour coverage to appropriate areas.
• Interviews customer to collect and document accurate and comprehensive information required for answering service calls and requests per departmental procedures.
• Opens an EPIC telephone encounter as needed.
• Establishes and maintains proficiency in EPIC for the purposes of opening encounters, patient look up, non-clinical chart review and appointment cancelations and rescheduling.
• Maintains and updates directory listings, including phone, fax, pager numbers and any other pertinent information in the online directory.
• Assists physicians and hospital personnel in placing of long-distance calls.
• Adapts to learning new skills in an ever-changing environment, including but not limited to procedural, staffing, and/or technology changes.
• Handles all pertinent medical practice answering service duties, including making sure providers are contacted in appropriate timeframes, for appropriate reasons and as set by guidelines.
• Develops updated list of telephone numbers for executive staff, doctors, departmental personnel for emergencies or problem resolutions.
• Trains and orients new employees for switchboard operator duties.

Qualifications

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.

Benefits

Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Pay

The pay range for this position is $18.00 - $25.00 per hour.

Schedule

The schedule for this position is typically Monday through Friday, 7:00 AM - 3:30 PM.