Switchboard Operator

About the role

VIA, Visually Impaired Advancement formerly known as Olmsted Center for Sight (OCS) is seeking a part time Switchboard Operator to work 20 hours or less per week. This position is primarily responsible for answering external and internal calls at the Buffalo VA hospital. Under the direction of the VA Regional Director, the Switchboard Operator is expected to provide efficient, courteous and outstanding customer service to the callers of the Buffalo VA hospital.

Responsibilities

• Direct callers to desired area
• Execute hospital emergency codes
• Contact on-call physicians, medical and surgical teams, and key hospital staff
• Provide communication support to hospital staff
• Provide patient information as requested
• Provide general information to all patients, visitors, and VA staff

Qualifications

• Minimum of 6 months in switchboard operation in a hospital setting or related experience required
• High School diploma or equivalent preferred
• Ability to provide documentation of legal blindness preferred