Switchboard Operator

About the role

VIA, formerly known as Olmsted Center for Sight (OCS), is seeking a Switchboard Operator to work between 16 and 40 hours per week. This position is primarily responsible for answering external and internal calls at the Erie Pennsylvania VA hospital. Under the direction of the VA Supervisor, the Switchboard Operator is expected to provide efficient, courteous, and outstanding customer service to the callers of the Erie VA hospital.

Responsibilities

• Direct callers to desired area.
• Execute hospital emergency codes.
• Contact on-call physicians, medical and surgical teams, and key hospital staff.
• Provide communication support to hospital staff.
• Provide patient information as requested.

Qualifications

• Minimum of 6 months in switchboard operation in a hospital setting or related experience required.
• High School diploma or equivalent preferred.
• Ability to provide documentation of legal blindness preferred.

Competencies

• Demonstrate basic keyboarding and computer skills.
• Proficient in use of assistive technology.
• Demonstrate excellent internal and external customer service.
• Maintain confidentiality and professionalism in a fast-paced environment.
• Comfortable communicating with individuals in crisis or experiencing high levels of stress.
• Effectively work with individuals of diverse backgrounds.
• Effectively communicate with colleagues, customers, vendors, and/or outside agencies.
• Prioritize demands and respond accordingly.
• Demonstrate detail orientation in completion of duties.
• Apply agency standards in performance of position duties.
• Demonstrate ability to problem solve when faced with ambiguity.
• Able to work independently.

Benefits

VIA is an Affirmative Action/Equal Opportunity Employer. Women, minorities, veterans, and individuals with disabilities are encouraged to apply.

Pay

Compensation is commensurate with experience.

Schedule

Shift times may include daytime, evening, weekend, and overnights. Ability to work holidays as scheduled. Applicants will be expected to maintain flexibility in scheduling to the extent practical to meet the needs of a 24-hour help center.

To Apply

Please click on the link below to apply: Apply Here