Switchboard Operator

About the role

The successful applicant will be responsible for handling telephone calls from external and internal customers, whilst ensuring that all calls are answered in a timely fashion. This position also includes updating changes to medical staff rosters and dealing with emergency calls promptly.

Responsibilities

• Handle telephone calls from external and internal customers
• Ensure all calls are answered in a timely manner
• Update changes to medical staff rosters
• Deal with emergency calls promptly
• Collaborate with a team while demonstrating excellent, clear, quick, and effective decision and communication skills, particularly during emergency calls
• Prioritise tasks, promote and maintain good customer relations, professional behavior, and team spirit

Requirements

• Higher School Certificate/Victorian Certificate of Education
• Previous clerical and switchboard experience, preferably in a hospital environment
• Highly developed organisational, communication, and interpersonal skills

Qualifications and Experience

• Higher School Certificate/Victorian Certificate of Education
• Previous clerical and switchboard experience, preferably in a hospital environment
• Highly developed organisational, communication, and interpersonal skills

Benefits

• Staff Benefits
• Salary packaging & novated leasing through Maxxia
• Ongoing professional development opportunities
• Onsite car & bike parking opportunities, deducted pre-tax!
• Fantastic onsite fitness facilities at The Alfred through ProSport health and fitness
• Childcare services at The Alfred managed by KU Children’s Services

Pay

Salary packaging & novated leasing through Maxxia

Schedule

Part time - (40 hours per fortnight, 11:30am - 8:00pm weekdays)