Switchboard Operator

About the role

The Switchboard Operator plays a crucial role in ensuring prompt, courteous, and effective communication for Park Nicollet Health Services. This position involves routing calls to appropriate departments, providing patient information, paging on-call physicians, handling emergency codes, and offering general assistance.

Responsibilities

• Routinely handle incoming calls and direct them to the correct departments or individuals.
• Provide accurate patient information and assist with pagers and code processing.
• Respond to emergency alerts and alarms to initiate proper responses.
• Offer general assistance to colleagues, patients, visitors, and members.
• Effectively prioritize and manage a variety of routine and emergency calls.
• Possess strong problem-solving and critical thinking skills to handle complex situations.
• Work collaboratively with the switchboard team to ensure smooth operations.

Requirements

• Minimum 1 year of client-facing customer service experience.
• Highly skilled in multitasking, detail-oriented, and able to maintain emotional composure during emergencies.
• Excellent customer service skills.

Qualifications

• Post-secondary education preferred.
• Call center or switchboard experience preferred.
• Knowledge of the healthcare industry.
• Eagerness to take on projects and challenges.

Skills

• Strong communication skills.
• Ability to prioritize tasks and manage multiple calls simultaneously.
• Attention to detail.
• Problem-solving and critical thinking skills.
• Emotional stability and composure under pressure.

Benefits

• Medical insurance.
• Dental insurance.
• A retirement program.
• Time off.
• Insurance options.
• Tuition reimbursement.
• An employee assistance program.
• Ongoing learning opportunities.

Pay

FTE 1.0, 40 hours per week, 8am-4:30pm, every other weekend.

Schedule

FTE 1.0, 40 hours per week, 8am-4:30pm, every other weekend.

About Us

At HealthPartners, we believe in the power of good – good deeds and good people working together. We are a nonprofit, integrated health care organization dedicated to improving the health and well-being of our patients, members, and communities. We are committed to fostering an inclusive environment where everyone is welcome, included, and valued. We strive to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community to drive positive change.

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.