Switchboard Operator

Duties/Responsibilities

• Operates the telephone switchboard in a courteous manner and provides authorized information to callers as appropriate.
• Operates paging system as required, signals hospital personnel for attendance of various medical and administrative sessions or functions as appropriate.
• Operates ringmaster and portable radios.
• Maintains computerized physician on-call schedule on a daily basis.
• Swaps out broken pagers and logs changes for Telecommunications Coordinator.
• Answers emergency calls and dispatches the Public Safety Department.
• Arranges for telephone equipment emergency and repair service.
• Records and witnesses death records and releases.
• Maintains computerized physician on-call schedule on a daily basis.
• Responsible for covering sick calls on off shifts or when Lead Operator or Manager is unavailable, using staff list and going by seniority where applicable.
• Off shifts to do additional clerical duties as required by Manager.

Requirements

• Previous switchboard or related experience preferred.
• Excellent oral & communication skills required.
• Previous hospital experience preferred.
• Experience working with Microsoft Word, Excel, Outlook (Microsoft Office Suite) computer skills for a variety of support functions.
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Constant concentration and problem solving.

Qualifications

• High School Graduate or equivalency.

Benefits

This position is covered by a collective bargaining agreement. The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. The pay range for this position is established and governed by the terms of the applicable collective bargaining agreement. Employees hired into this position will receive compensation consistent with the terms of the applicable collective bargaining agreement.

Pay

Pay Range $17.69 - $29.77

Schedule

Per Diem; Based on department needs