SweatHouz- Studio Manager, Los Feliz

About the role

The SweatHouz Studio Experience Manager leads and motivates the team to deliver an exceptional guest and member experience that drives membership growth, retention, and revenue. The role requires a passion for the SWTHZ brand and the ability to lead through change, build trust, and coach team members.

Responsibilities

• Achieve studio membership and revenue goals: Collaborate with the sales team to develop and implement strategies to attract new members and retain existing ones.
• Provide exceptional sales support: Coach and mentor sales associates on effective sales techniques and product knowledge.
• Track and analyze membership data: Monitor key membership KPIs and use insights for strategic decision-making.
• Partner with the marketing team: Actively participate in marketing initiatives and promotions to drive awareness and generate leads.
• Build and cultivate a high performing, engaged team: Foster a positive and collaborative work environment where employees feel valued, motivated, and empowered to succeed.
• Develop and coach team members: Provide effective training and coaching to ensure all team members possess the skills and knowledge needed to excel in their roles.
• Lead by example: Demonstrate exceptional work ethic, communication, and customer service skills, inspiring your team to do the same.
• Performance management: Implement effective performance management practices, including setting goals, providing regular feedback, and conducting performance reviews.
• Ensure smooth and efficient daily operations: Oversee all aspects of studio operations, including scheduling, staff assignments, inventory management, and adherence to company policies and procedures.
• Maintain a clean, inviting, and safe studio environment: Implement and enforce hygiene and safety protocols to create a comfortable and enjoyable experience for all guests and members.
• Manage studio cleanliness: Allocate cleaning staff in a manner that keeps attrition under 7%.
• Identify and implement operational improvements: Keep a strong pulse on your studio. Continuously identify opportunities for improvement in both the team member and member experience. Implement effective solutions as needed.

Qualifications

• High School Diploma or GED required.
• Degree in a related field preferred.
• 3+ years of experience in a sales environment, with a proven track record of relationship-based selling, building value, and overcoming objections.
• 3+ years Management experience preferred, including leading teams, coaching, and driving performance outcomes.
• Current AED/First Aid/CPR certification
• Reliable means of mobility for travel to studio location

Key Skills & Abilities

• Leadership: Can you inspire a shared sense of purpose in the studio? This includes leading your team through change, getting buy-in, and coaching through ambiguity.
• Business Acumen: Can you see beyond the surface and understand the intricate dance of sales and operations?
• Strategic Thinking: Problems and challenges in the studio are not roadblocks but puzzles waiting to be solved. Can you dissect a challenge, analyze its components, and forge solutions that deliver financial results?
• Persuasion: Relationship-based selling is not coercion but building trust and value. Can you build trust with studio guests (intros) and create a compelling vision for why they should join and become a member of the studio?
• Delegation and Empowerment: Can you delegate in a way that drives strong revenue and meets membership targets?

Benefits

• Competitive Compensation and Bonus Eligibility
• Flexible Work Schedule
• Free Drop-In Sessions
• Career Growth Opportunities
• Comprehensive Benefits Plan (Medical, Dental, Vision, 401(k), etc.)
• Flexible Vacation
• Supportive Leadership Team

Compensation

$70,304 annually + bonus opportunities